Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

ChurnZero

DECEMBER 27, 2022

Is your CS team experiencing panic churn? But if you’re in a subscription business that gives customers the flexibility to upgrade, it’s worth considering the untapped expansion potential of your support peers. Is your headcount staying flat next year? 7/ In a downturn, focus on existing customers — not potential ones.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

ChurnZero

JANUARY 3, 2020

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). About ChurnZero.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

Totango

APRIL 23, 2019

Customer expectations are higher than ever, and if you can’t deliver lifetime customer value, then a relationship you’ve worked hard to build may just end in churn. To account for that, you can insert potential and actual dollar values in place of the headcount: Customer Renewal Rate = Actual Renewal Value ÷ Potential Renewal Value X 100.

Headcount 70

Headcount Churn Subscription Payment Features 70

ChurnZero

MAY 17, 2022

The company plans on doubling its headcount in 2022. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

CustomerSuccessBox

DECEMBER 14, 2021

Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). Customer Success was initially used only when a customer was about to churn. That’s the beauty of the subscription economy. Viewing CS as a cost center and cutting costs by cutting headcount will definitely backfire.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

SaaSOptics

JUNE 24, 2021

Without consistency in how basic SaaS metrics, like ARR,MRR and Churn (both logo and dollar Churn) are calculated, you leave yourself vulnerable to not only investor scrutiny but also ill-informed decision making. . After all, there is only one definition/calculation for ARR, Churn, etc.

Scale 72

Scale Headcount Finance Churn 72

ChurnZero

JANUARY 7, 2020

The team lacked a way to assign health scores or predict a customer’s likelihood to churn. This has allowed for the optimization of their trial subscriptions program. . It has allowed the team to scale to 500+ accounts without the need for additional headcount. . Identify accounts in need. The Impact .

Scale 52

Scale Headcount Consulting Customer Success 52

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. We often associate SaaS with the standard 30-day trial feeding into a recurring subscription.

Scale 147

Scale Venture Capital SaaS Headcount 147

User Pilot

MAY 11, 2022

You can also learn why different segments churn more often and fix the issue. Customer segmentation can help you improve retention rate and reduce churn as you can easily identify disengaged users who are at high risk. Win back churned customers. Churn cancellation survey example. H3 Improve customer retention rate.

SaaS 96

SaaS Underperforming Technical Team Onboarding Churn 96

InsightSquared

MAY 7, 2019

At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Customer churn or retention rates. Typical SaaS Sales Metrics. Customer lifetime value (CLV).

Scale 102

Scale Sales Hiring Metrics Sales 102

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 111

Payment Services Payment Methods Merchant Services Payment Features 111

ChurnZero

NOVEMBER 16, 2018

The Subscription Model Gives Power to the Customer = Power to Customer Success. How to Scale without Scaling Headcount. To ensure you success function scales without scaling your headcount, make sure everyone in the company is bought into the success mindset. . — Chris Weddick (@chrisweddick) November 8, 2018. pulseEurope2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

ProfitWell

DECEMBER 6, 2019

Your top subscription news. He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). About ChurnZero.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. 5. Be Ready to Act. B2B Customer Segmentation Maximizes Impact.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Learning Subscriptions: The Future of Customer Education – Read how SaaS companies can catch up to create a customer education program. . Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Totango

OCTOBER 8, 2020

This uncertainty has forced the SaaS and subscription industries to work to improve customer retention as the market for new business shrinks. Renewal, like churn, is the result of the ongoing customer experience, but you can position the retention strategy around a promise of continued success and a logical next step in your relationship.

Retention 63

Retention Headcount Customer Success Engagement 63

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Now it’s table stakes.

Scale 70

Scale Startup Technical Review Software Review 70

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Provide electronic invoicing of all transactions.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Outseta

JANUARY 20, 2020

This included selling additional services like credit card payment processing, tenant background checks, 1099 e-filing services, and renter’s insurance. This required no additional addressable market and also helped to drive down Buildium’s churn rate. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Now it’s table stakes.

Scale 51

Scale Startup Technical Review Software Review 51

Intercom, Inc.

JUNE 3, 2021

” I think the “Sure thing boss, give me more headcount” is obvious. If you’re a SaaS company, that could be new customer acquisition, it could be an expansion or even reduce contraction, reduce churn. ” It’ll reduce our churn, potentially increase expansion. That’s one category.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Now it’s table stakes.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. How do you tailor marketing messaging to reduce churn and increase engagement from current customers? I mean, churn matters right now more than ever and especially in SaaS.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

DECEMBER 18, 2020

Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10