SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Apply here: [link].

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive business growth and mitigate client churn through client advocacy and referenceability.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

Sales Hacker

FEBRUARY 6, 2023

You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency. These operational efficiencies save the ops team time and money. What is the holdout for that sales rep?

Sales Hiring 85

Sales Hiring Software Review Systems Review Operational efficiency. 85

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase and maintain customer NPS scores, and nurture into customer reference program.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

SEPTEMBER 21, 2020

Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. Customer-centricity is the philosophy that modern SaaS companies are progressively adopting to retain their customers. And for strategies to take the form of actions, we need customer success metrics.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Customer Success Enablement.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

SmartKarrot

APRIL 7, 2021

A conversational AI (Artificial Intelligence) is the pillar of a forward-thinking customer success platform. Its accurate and autonomous solutions are designed to fulfill the customer success objectives and leverage persistent and purpose-built conversations, thereby thinning the lack of human touch. Table of Contents.

AI Search 10

AI Search AI Customer Success Scale 10

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

Hull

MAY 17, 2020

Proactivity can be enabled by a CDP by sending signals to account executives and customer success teams when a good upsell opportunity comes along, or when a customer is at risk of churning. Unify & sync data across your tools, tracking & databases in real-time with Hull's customer data platform. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52

Kellblog

MARCH 11, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

OPEXEngine

DECEMBER 23, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

APRIL 27, 2023

How AI Notetakers Transform Customer Success? The customer success team can benefit in many ways by using AI notetakers. The tool can summarize the meeting with the major actionable decisions and plans, which can be shared with the customer success team. But the question is how?

Scale 10

Scale AI Artificial Intelligence Scaling 10

SaaStr

MARCH 17, 2021

Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Fast, accurate processing is crucial to close deals sooner, drive positive customer experiences, improve cash management and visibility, and increase operational efficiency. Customer 360.

Scale 299

Scale Sales Hiring Technical Review Marketplace as a Service 299

SmartKarrot

AUGUST 9, 2022

Success in our current fast-paced business landscape depends on careful planning, data-driven decision-making processes, and strategic execution. Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Success in our current fast-paced business landscape depends on careful planning, data-driven decision-making processes, and strategic execution. Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

MAY 26, 2020

The customer acquisition cost, or CAC as it’s called, is a metric that identifies how much money you are spending on acquiring new customers. When you are still early on in your growth, this is a very helpful metric, since it helps you ascertain whether you are operating efficiently. Churn Rate .

Metrics 10

Metrics SaaS Software Review Churn 10

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

User Pilot

JANUARY 26, 2021

Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra. Customer Journey Mapping is the precursor for Customer Journey Analytics Kommunicate reduced churn by using customer journey analytics to identify the engagement problems with their activation points.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

CustomerSuccessBox

MAY 17, 2021

Although the Global SaaS industry suffers from a 30% churn rate and at the same time there are companies who are hitting 130% MRR. So what are the proven hacks to driving customer retention ? Top 6 strategies/hacks to retain customers. Not analyzing past churn. Segmenting Customers. Not analyzing past churn.

Retention 52

Retention Payment Features Scale SaaS 52

User Pilot

MAY 8, 2024

Customer needs are desires, requirements, and expectations customers have when they look for a product or service. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Totango

NOVEMBER 6, 2020

Scale action to efficiently retain customers. >1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers. >83k cloud customers managed consistently. Scale Action to Efficiently Retain Customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Sales Hiring Scale 98

SmartKarrot

JULY 26, 2021

CX is based on the different interactions that the customers have throughout their journey. The journey starts from their first contact to the customer having a good experience and then turning a loyal, returning customer. By focusing on CX, businesses can reduce churn and increase their revenues! contact-form-7].

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11