FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Stream both interviews below and see highlights from each. How to Price a New Product.

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Pricing Payment Solutions Payment Services SaaS Payments 132

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

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SaaS Payments Payment Solutions Merchant Services Software Review 143

Neil Patel

SEPTEMBER 11, 2020

You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. But thankfully, that’s not what your payroll process has to look like. Number of employees.

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Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Helps users adopt advanced features with a continuous onboarding process.

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SaaS Payments Churn Underperforming Technical Team Payment Methods 86

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

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Benchmarks Churn Payments SaaS Payments 135

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below.

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Payment Methods SaaS Payments Payment Solutions Payments 176

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. We also share onboarding best practices and how Userpilot can help you implement them.

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User Pilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. It will also guide you through uncovering and harnessing these insights in your SaaS business. To adopt a data-driven approach, you’ll need to first understand your business goals. What are data-driven insights?

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Payment Methods SaaS Payments Data Payments 84

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Deliver exceptional customer support using AI and self-service resources.

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SaaS Payments Payment Solutions Payment Services Payments 87

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

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Healthcare AI Payments Enterprise 99

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. But before we get into the nitty-gritty of subscription management, let’s see if the subscription model is a good option for you and your business. Why Shift to a Subscription Revenue Model.

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Payment Features Payment Services Subscription Payment Solutions 137

FastSpring

MARCH 15, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Todd about his thoughts on: Why marketplaces can be a difficult way to attract new players. Podcast Full Interview : Audio Listen online or find it on more podcast services. That is a platform that is endemic to gaming.

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Payment Methods Marketplace as a Service Payment Solutions Payments 193

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Unsatisfactory customer service. Involuntary churn due to failed payments. Terrible primary onboarding.

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User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

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Onboarding SaaS Payments Payment Services Payment Solutions 70

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

SaaStr

DECEMBER 17, 2019

Enter the platform company. Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish.

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Payments SaaS Payments Banking Underperforming Technical Team 143

Scytale

MARCH 19, 2024

We’ll share insider tips to help you approach your next audit with confidence, sail through with flying colors, and get back to business as usual. A third-party audit is an assessment of a company’s internal controls, security practices, or compliance processes conducted by an independent auditing firm.

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Payment Services Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

APRIL 2, 2020

Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. We’ll be releasing those planned interviews down the line, when the time is right. Worry about the people first and the business later is a mantra many are adopting.

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Payment Methods SaaS Payments Merchant Services Payment Services 260

User Pilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. Performing usability tests at different phases of your design process to help you identify and fix design problems.

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Payment Methods SaaS Payments Strategy Payment Services 83

FastSpring

DECEMBER 7, 2023

But if you’re not dealing in mergers and acquisitions every day like Carl is, you might have a lot of questions about how to best position your business if you’re interested in selling. How you should think about building a sellable business. This leaves the sale of the business a lot more vulnerable to the market.

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Software Review Technical Review Development Team Review Branding 144

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.

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Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Education-related SaaS platforms come second with 7.5%

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Benchmarks B2B SaaS Payments Payment Methods 89

FastSpring

APRIL 30, 2024

While the financial reasons are strong to switch to subscriptions, your path to roll out this massive change to your business is filled with peril. In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. How do you even roll this out?

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Subscription Payment Features Payments Payment Solutions 146

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. Userpilot is a product growth platform that can help you collect and act on your customer data. Customers expect personalized services and product experiences.

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SaaS Payments Payment Methods Payment Solutions Payment Services 86

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

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Sales Hiring Sales Recruiting Scale Payment Methods 225

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

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Payment Methods Merchant Services Payment Services Outsourcing Services 64

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. Because sales is a lead-driven but headcount- closed business. Recruiting.

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Sales Hiring Scale Sales Recruiting Sales 363

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Leverage AI to improve your microcopies.

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Communication Outsourcing Services Strategy Payment Solutions 90

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

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SaaS Payments Scale Payment Services Payment Solutions 245

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. And much more!

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FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

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Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

FEBRUARY 29, 2024

Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. Custom events merge multiple events into one, enabling you to track a series of user actions as if they were one. What is feature usage?

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SaaS Payments Payment Solutions SaaS User Experience 84

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Learn more about our localized branded checkout.

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Payment Solutions SaaS Payments Strategy Software 138

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

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SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

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Scale Sales Payment Methods Merchant Services 144

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Then, came integration.

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Acquisition Payments Payment Methods Scale 118

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105