SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Goal of website.

Business Model 195

Business Model Scale Pricing Payment Methods 195

OPEXEngine

FEBRUARY 22, 2022

The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. Some SMM companies may use all four depending upon the business model. Direct Sales is a valuable GTM strategy if the company can deploy an enterprise-grade product and sell it at a premium. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Casey Accidental

JULY 6, 2020

across business models, customer types, etc. Because it is the single most important factor in product success. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 52

Retention Benchmarks Payments Payment Methods 52

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. a bad support experience is one of the quickest ways to lose a customer Product Fit ?

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Mucker Capital

OCTOBER 27, 2023

The best businesses can do is adapt, evolve, and inch closer to their pricing North Star, acknowledging the quest for improvement in this dynamic landscape is perpetual. Achieving product-market-price fit is paramount. The debate between freemium and free trial models persists, with a rising trend in the reverse trial approach.

Payments 59

Payments Pricing SaaS Payments Startup 59

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. So to illustrate this, I want to talk about getting deep product/market fit, and specifically one story of a founder that I admire by the name of Parker Conrad that he has told in the past. We put it online, $10,000, and we started talking to our customers.

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OpenView Labs

SEPTEMBER 18, 2019

At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. The businesses we serve are either global, or on a path to it, so Stripe has to be global too. For instance, at Stripe , we look at things like how many GitHub users there are in a particular market.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

Aaron Beashel

MARCH 9, 2018

Obviously Product/Market fit is a big factor here, but assuming you have a relative level of Product Market fit, I think the next thing key factor is having the right Go To Market model. Revenue Model – A description of how the company generates revenue. Factors to consider.

Scale 192

Scale SaaS Payments B2B Strategy 192

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine product-market fit.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. Ryan Austin 01:34 Sure, no, starting businesses are really tough as everybody knows. How are we going to do that?

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Sixteen Ventures

DECEMBER 31, 2019

Metering / Billing / Payment Process. How do I target my customers when they’re not online? ” Everyone should know this; from product to sales, and from marketing to HR… if you aren’t clear on how each person contributes to the Desired Outcome of the customer, how can you say Customer Success is your Purpose?

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

AUGUST 6, 2019

Tradeshift Pay is an entrant payment solution for supply chains, meaning no matter where your supplier is in the world, we can make sure they get paid. We were on the phone selling our software before we’d even really begun to get the first few customers in and figure out what do they really need? Your product has value for them.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

OpenView Labs

SEPTEMBER 5, 2019

In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Complex Use Cases: Typically, the more complex a use case or business model is, the more differentiated our product is.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. The platform flywheel, the basics of it are you have a product that suddenly has market fit, you have customers who are joining that product.

Payments 120

Payments Scale Scaling Revenue 120

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. For early-stage companies still searching for product-market fit, though, it depends.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

OCTOBER 4, 2019

How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? You’re facing extremely long sales cycles, which doesn’t really align with the quick results you want to have as a business. We also tap into the more payment ecosystem, and we have ways of earning money there.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time.

Underperforming Technical Team 159

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 159

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. For starters, you should always sell on the basis of the value that your product will create, rather than features or functionality.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Number three is not understanding their business model. This is extremely common.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

SmartKarrot

AUGUST 10, 2021

What makes for a successful business in a customer-focused economy? A world where eCommerce is ruling and online shopping/transactions are the norms? Where market competition is fierce, the buyer has a lot of choices and significantly less patience? Which product/service do they check out?

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SaaStr

JULY 8, 2020

Personally, our team has been holding back a little bit. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Look, okay, let’s say half your business sells to eCommerce, but 20% sells to live events. Are you more excited about eCommerce?

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. Business Snapshot Years in business: 6.5 Book sales: We make some money from this, but it’s more a marketing and authority building tool for the Collective.

Payment Methods 112

Payment Methods Sales Hiring Payments Business 112

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. Seema: You’ve got about three phases in the business model. And we were tiny.

Merchant Services 82

Merchant Services Payment Methods Payments Payment Solutions 82

User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? On your way to building a go-to-market strategy to launch a new product, you might wonder the former question a lot. GTM metrics are pieces of data or indicators that help product marketers like you keep track of the success of their strategy.

SaaS Payments 85

SaaS Payments Metrics Customer Lifetime Value Marketing 85

User Pilot

AUGUST 14, 2023

Activation: Users realize the value of your product ( Aha! Retention: Users keep making repeat purchases after their initial subscription payment. Revenue: Users invest more in your product (expansion revenue) by upgrading and purchasing add-ons. How to build a growth marketing strategy? Launch product in Product Hunt.

Growth Marketing 87

Growth Marketing SaaS Payments Strategy Payment Methods 87

User Pilot

OCTOBER 30, 2023

Basically, every user interaction is an event, and this can be everything that the user does in the app or on the website, for example, clicking on a button, completing a form, viewing a page, closing a pop-up window, etc. Heap for event tracking Event tracking is one of the most common use cases of product analytics tools.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app?

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? This is when Google was pretty big, say after like 15 or 20,000 people. ” Right?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129