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30+ Tough Learnings from Losing a Top Customer

SaaStr

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself.

CTO Hire 325
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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. I am guessing it’s probably the hardest problem to solve, hiring a job, let alone at this level. And for good reason.

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Stop Following These 10 Terrible Pieces of SaaS Advice with SaaStr Founder Jason Lemkin (SaaStr Podcast 682)

SaaStr

To some extent, if you have the hottest startup in the world, the full package, you can play some games with investors. 99% of startups aren’t that. For 99% of startups, when you want money, tell VCs you want money. 2 “Give the VP of Sales more time.” Hiring someone too junior. Ask for money when you want advice.”

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The Ultimate SaaS Pricing Resources Guide

OpenView Labs

Patrick Campbell deconstructs and walks through the elements of a pricing strategy that enables startups to more effectively acquire customers. Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings.

Pricing 138
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Transcript of Redpoint Office Hours with Stripe’s Chief Corporate Advisor and former COO, Claire Hughes Johnson and Redpoint Managing Director, Tomasz Tunguz

Tom Tunguz

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. This is a program where we invite luminaries from the startup world to share their insights. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian.

CTO Coach 164
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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. What is a SaaS business model? Average salary: $156,062/yr.

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10 key lessons SaaStock18 attendees picked up

SaaStock

This gives you four basic types of ideas: Scalable Growth: that’s the ideas you’re currently using as a foundation for your business model, they require a lot of company resources, but they’re tested and provide high ROI. Hire Game Changers to Propel Growth. John has 22 years of experience in the world of startups.

Scale 103