Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. Source Stock Options 101: How to Reward and Compensate Employees? SaaS Product Product-market fit.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? So when I looked at opportunities to pursue, whether to go back into an operational role, a lot of it was around how big is the market opportunity?

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

Outseta

OCTOBER 12, 2020

We’ve all read the tales of founders wrestling for years to find product market fit , of co-founders squabbling over equity, of the CEO riddled by anxiety as he drains his infant daughter’s college fund to keep his start-up afloat for another month. This is solely a matter of the business model.

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

SaaStr

NOVEMBER 28, 2019

Product-market fit has been really important. If we combine it with a business model that nobody really understands, it’s just too much. Felix : So that’s when you start to actually get, get more customers, get them more, reputable, repeatability and kind of proving the market. I don’t understand.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

User Pilot

APRIL 26, 2024

The NPS score is a standardized measure of customer satisfaction and customer loyalty by seeing how likely they are to refer your product to others on a scale of 1-10. Churn rates measure how many customers you’re losing every month, with high rates indicating issues in product-market fit or customer success. Churn rate.

Customer Success 56

Customer Success Customer Lifetime Value SaaS Churn 56

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Yes, it does not scale, but the beauty is the product. Harry Stebbings: I love that.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

Intercom, Inc.

OCTOBER 8, 2018

But, modern sales is changing, and the reason it’s changing is because many companies are moving their business model to subscription. Subscription business means that you actually have to care about the long term. We also have marketing members embedded in product teams. You have to care about relationships.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

OpenView Labs

JUNE 25, 2019

A “best-in-class” CAC payback period is highly dependent on your go-to-market motion and customer type and must also be put in the context of two other metrics: logo retention and net dollar retention. If you can get people talking about your product, you won’t have to spend as much on expensive marketing campaigns.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

MARCH 12, 2019

How does the role of marketing change with the move to enterprise? How does this move impact the relationship between sales and marketing? How should compensation plans be altered with the move? How does the structure of the sales team change with the move? Harry Stebbings: No, I do get you in terms of not adjustment.

Scale 168

Scale Enterprise Scaling Sales Hiring 168

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Glassdoor had a business-to-consumer and a business-to-business. billion acquisition.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

ChurnZero

JULY 12, 2019

The second most important element of user and product adoption is value. The subscription-based business model is rooted in the value your solution offers. Some psychologists underline the fact that it might take up to seven positive traits to compensate for a bad first impression. Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

MARCH 27, 2019

What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn? But I do have to ask, and I couldn’t not start with this, in terms of some learnings from that, especially really applied to two verticals, people and business model.

Scale 129

Scale VP of Engineering Mobile Scaling 129

Sixteen Ventures

DECEMBER 31, 2019

Understanding Customer Success Management Compensation Models. Customer Success may have gained traction initially with SaaS companies, but any company that wants to do business with their customer more than one time should pay attention to these concepts. Customer Success Management: An Executive Overview.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Unbounce

JUNE 16, 2020

Depending on your business model and stage of growth, a partner program will likely take on different forms. Affiliates usually receive some kind of compensation (more on this below) for their work. Treat it like a checklist: First, have you achieved some level of product-market fit? Exclamation point and all.).

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131