Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 169

Cloud Software Benchmarks Retention 169

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Retention 161

OPEXEngine

JUNE 29, 2020

Benchmark the health of your SaaS company, and. Some companies choose to look at total revenue, but if you offer one-time services on top of monthly subscriptions, then looking at monthly recurring revenue will give you a more accurate picture. Demonstrate to potential investors that your company is worth putting money into.

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Scale 161

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 130

Cloud Software Review Software Benchmarks 130

SaaStr

SEPTEMBER 7, 2022

What about moving from founder-led sales to building a sales team and scaling your revenue growth? Demodesk’s CEO, Veronika Riederle, and VP of Revenue, Lauren Wright, answer the most pertinent questions on scaling a SaaS start-up as they take us through lessons learned from the three stages of growth. Product-Market Fit .

Sales Hiring 193

Sales Hiring Scale Revenue Sales 193

Chart Mogul

JUNE 24, 2021

For subscription apps like Headspace , a global audience is part of their growth ambition. On the other hand, there can be such a thing as a “too low” price for enterprise customers if it makes them feel that you can’t handle their scale. Your finance team needs to manage multi-currency invoices.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

OpenView Labs

SEPTEMBER 23, 2019

Enduring business (think Cisco, GE, Walmart) must demonstrate the ability to repeatedly generate predictable earnings – turning the massive revenue scale they’ve achieved into shareholder returns (via share price expansion and dividends). Benchmarks are the only check on whether or not a business is generating efficient growth.

Benchmarks 40

Benchmarks Data SaaS Scale 40

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Tableau sells software the old-fashioned way, with perpetual licenses not subscriptions.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Andreessen Horowitz

SEPTEMBER 13, 2023

No other product has seen quite the same ramp, though companion platform CharacterAI has emerged as a solid #2, with ~21% of the scale of ChatGPT. When combining web and mobile app traffic, ChatGPT ranks around the same scale as Reddit, LinkedIn, and Twitch—but still far below the “giants” (WhatsApp, YouTube, Facebook, etc.).

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Tom Tunguz

FEBRUARY 20, 2017

The business filed to go public last week , and the documents reveal a very impressive business operating at scale. The chart above shows the subscription revenue is roughly at $150 million and professional services revenue is about $35 million this year. Growing quickly at the scale is no mean thing.

Metrics 100

Metrics Benchmarks Scale Finance 100

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Is ramp time increasing or decreasing as you scale?

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

ChurnZero

SEPTEMBER 8, 2022

But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! In fact, customer education helps scale Customer Success , as the company scales business. . It doesn’t have to be this way.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Monthly recurring revenue. Poor onboarding. Bad customer service. Weak customer relationships.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. New Relic charges by the server - the more computers monitored, the greater the subscription fee.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

InsightSquared

MAY 7, 2019

When scaling the business, sales typically averages roughly 30% of revenue, so therefore sales spend is one of the biggest investments a company can make. For these reasons, accurately tracking key sales metrics and benchmarking your performance against peers and market leaders is critical to getting the most out of your sales resources.

Scale 102

Scale Sales Hiring Metrics Sales 102

OPEXEngine

MAY 18, 2021

Growth Stage – Scaling the Business, and . ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. ARR = (Overall subscription per year + recurring revenue from add-ons or upgrades) – revenue lost from cancellations.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

Baremetrics

MARCH 15, 2021

1 Baremetrics 2 Zoho Analytics 3 Sisense 4 Holistics 5 Sprout Social 6 InfoSet 7 What makes Baremetrics Unique 8 Scaling Business Growth with Baremetrics Reporting Tools. Baremetrics Baremetrics is a zero-setup, one-click subscription analytics and insights software suitable for businesses offering subscription products.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98

Chart Mogul

JUNE 24, 2021

For subscription apps like Headspace , a global audience is part of their growth ambition. On the other hand, there can be such a thing as a “too low” price for enterprise customers if it makes them feel that you can’t handle their scale. Your finance team needs to manage multi-currency invoices.

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

Chart Mogul

DECEMBER 20, 2023

Sure, there are a lot of CRMs on the market, but our unique ability to combine subscription data with sales opportunities and customer communication all in one place has proven powerful. Then our 2023 SaaS Benchmarks Report brought light to how performance trends were reacting to a changing economic context.

Scale 52

Scale Subscription Payment Features Benchmarks 52

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. Key performance indicators play a crucial role in assessing current value and setting future goals and benchmarks.

Technical Review 105

Technical Review Software Review Business Scale 105

Totango

OCTOBER 7, 2021

After specific product adoption benchmarks have been achieved. As a subscription renewal deadline approaches. NPS uses a scale of 0 to 10 to measure how likely a customer would be to recommend your brand to a friend or colleague. After onboarding has been completed. After a customer support issue has been resolved.

Software Review 101

Software Review Technical Review Interviewing Benchmarks 101

User Pilot

FEBRUARY 7, 2024

This guide will go over what the free trial conversion rate is, why it’s important to track, how to calculate it, what a good benchmark is, and the factors that influence it! There are a few important reasons for tracking your free trial conversion rate: Benchmarking. Evaluating PMF. Segment analysis.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Stax

FEBRUARY 21, 2024

And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

Chart Mogul

MARCH 23, 2023

Net retention benchmarks What is gross revenue retention (GRR)? Gross retention benchmarks Gross Retention vs Net Retention 2 tips for tracking retention rates 3 tactics to improve your retention rate Net Revenue Retention To build a healthy SaaS business, revenue retention should be at the center of your business.

Retention 52

Retention Metrics Revenue Scale 52

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. Like OpenView’s coverage of SaaS metrics and benchmarks? Please consider participating in our 2021 Financial and Operating Benchmarks Survey —now open! products each, up from 1.90 and now adopting 4.4

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

OPEXEngine

NOVEMBER 17, 2020

As a SaaS company scales, your CAC components will change. Subscription companies have to have a policy about when customers who have not renewed their subscription contract are no longer existing customers, and if they do resubscribe, they are now new customers. Don’t Let the Systems Define the Metric by Default.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

User Pilot

OCTOBER 9, 2023

So if a user selects “Other” in a question about why they’re canceling their subscription, you could ask them to provide more details or specify their response. For example, you could ask users what the primary reason for canceling their subscription was, or if there was any particular issue or challenge they encountered.

Software Review 106

Software Review Onboarding Scale Churn 106

User Pilot

AUGUST 10, 2023

The survey uses an 11-point scale (0-10), and there are three types of responses based on the scores: Promoters: These customers rate you a 9-10. Relational NPS surveys Unlike transactional NPS surveys, which are touchpoint-specific, companies use relational NPS to collect data on a large scale and at regular intervals.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97