Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

SaaStr

MAY 13, 2021

429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000 companies and offers a helpful framework to re-evaluate your retention strategy and increase your CLV (Customer Lifetime Value) between 10 and 60%. Patrick Campbell.

Retention 148

Retention Subscription Payment Features Customer Lifetime Value 148

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Is Software Rebounding?

Cloud 177

Cloud Software Azure AWS 177

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. At ChartMogul, we have a unique view of the SaaS industry’s performance based on aggregated and anonymized subscription data. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. We are not like other banks.

Banking 220

Banking Payment Features Venture Capital Subscription 220

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

ProfitWell

AUGUST 19, 2019

Customer retention is king for any subscription business. That's why understanding your retention rate is so important. Here’s why retention rates should be top of mind for your SaaS business and why you should be calculating retention often. What is retention rate? Why is retention rate so important?

Retention 92

Retention Subscription Payment Features Benchmarks 92

CustomerSuccessBox

FEBRUARY 17, 2022

Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight. I would say that Net Dollar Retention (NDR) is one of the most important metrics for SaaS companies. What is Net Dollar Retention?

Benchmarks 52

Benchmarks Retention Churn Subscription 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. What is customer retention?

Retention 94

Retention SaaS Churn Engagement 94

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now Is Software Rebounding?

Cloud 177

Cloud Software Benchmarks Retention 177

Baremetrics

NOVEMBER 1, 2021

Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. NRR and GRR are important secondary metrics for any SaaS enterprise that brings in money through a subscription revenue model. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now.

Payments 95

Payments Retention Revenue Payment Services 95

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 169

Cloud Software Benchmarks Retention 169

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 93

Retention Metrics Customer Lifetime Value Churn 93

Chart Mogul

JULY 6, 2023

We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn? If you want, you can learn more about churn basics and benchmarks on our blog.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

BrightBack

NOVEMBER 4, 2021

Yet, subscriber retention seems to always take the backseat when shiny new sales are the priority. One reason for this is the lack of purpose-built tooling and performance benchmarks to guide the way to better subscriber retention. The Subscription landscape is a-changing.

Retention 52

Retention Subscription Payment Features Benchmarks 52

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

OPEXEngine

JULY 1, 2022

In today’s market, the path to growth for B2B SaaS companies is to continue following the two SaaS lodestars: customer acquisition and customer retention. The Fundamental Value of the SaaS Model is that Customer Retention is Cheaper than Customer Acquisition. The balance can be tricky. . Comparing CAC to Customer Success Expense.

Acquisition 59

Acquisition Scale Retention Investment 59

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 94

Churn Retention Onboarding Engagement 94

Baremetrics

MARCH 31, 2021

Retention rate is the percentage of customers you retain over a given period. It's one of the most critical metrics SaaS and subscription companies can measure. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? Table of Contents.

Retention 69

Retention SaaS Payments Payment Methods Payment Services 69

Baremetrics

FEBRUARY 8, 2021

Net Dollar Retention (NDR) is an essential metric for growing SaaS businesses. Though lesser known, it provides deeper insights than Monthly Recurring Revenue (MRR) and Annual Run Rate (ARR). Many companies mistakenly only track these two benchmarks. What is Net Dollar Retention (NDR)? What is Net Dollar Retention (NDR)?

Retention 88

Retention SaaS Payments Payments Payment Services 88

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now When Will Macro Improve?

Cloud 161

Cloud Software Benchmarks Retention 161

FastSpring

FEBRUARY 6, 2019

Netflix, for example, markets free trials heavily because their data shows that they work, retaining about one in three people for a subscription. Once they’ve seen the platform or software in action, they’re more likely to continue to use your product and extend their subscription beyond the free trial period.

Payment Features 65

Payment Features Payment Solutions Subscription Pricing 65

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 161

Cloud Software Benchmarks Scale 161

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

OPEXEngine

OCTOBER 10, 2019

The Subscription Show is coming to Boston in a few weeks at the World Trade Center. I’m thrilled to be speaking there about SaaS Metrics and Benchmarks. The show is 100% focused on subscription models, operations, pricing, marketing and subscription-centric technologies, and organized by Subscription Insider.

Payment Features 40

Payment Features Subscription Payment Services Benchmarks 40

Baremetrics

OCTOBER 9, 2021

But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. With this information, you know exactly what to develop in order to increase your customer retention rates.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 65

Retention Software Review Technical Review Scale 65

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Let’s dive in.

Cloud 130

Cloud Software Review Software Benchmarks 130

Payrix

APRIL 24, 2024

Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Plus, software providers gain the addition of payments revenue and the ongoing retention of that additional revenue too. How do payments impact software attrition rates?

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Chart Mogul

FEBRUARY 19, 2021

Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success. Every time I think about how SaaS companies grow, I come back to the idea that: Growth is the result of engagement, retention, and monetization. What is retention? If you have poor retention, nothing else matters.

Retention 72

Retention Churn Benchmarks SMB 72

Baremetrics

APRIL 6, 2021

An in-depth study on everything you need to know about subscription marketing, and how Baremetrics features are designed to help you navigate the subscription economy. For marketing a subscription business, it’s critical to find loyal new customers and reduce churn. 1 What is Subscription Marketing? Table of Contents.

Subscription 59

Subscription Payment Features Marketing SaaS Payments 59

SaaStr

MARCH 17, 2020

CustomerSuccessBox announced “Sheldon,” a new AI-engine to help customer success teams improve MRR Retention. Go to customersuccessbox.com to learn how your teams can get to 130%+ MRR Retention with AI-powered CustomerSuccessBox. The company also unveiled ProfitWell Benchmarks to see how your company stacks up against similar firms.

Sales Hiring 190

Sales Hiring Scale Payment Features Marketplace as a Service 190

Baremetrics

AUGUST 6, 2021

Growth Retention Subscriber Information Product Information Collections Information What is a Stripe Custom Report? The Payment Reconciliation Report is a summary of your transactions within a specific date range. Collections Information Stripe will give you insight into Recovered Revenue and Outstanding Invoices.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52