OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. This is largely driven by an imbalance in supply and demand.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

OPEXEngine

NOVEMBER 21, 2019

During the annual budget and planning process, SaaS Finance leaders focus on making sure that resources are allocated appropriately across the company so the company achieves its performance goals – usually revenue and profitability goals – for the upcoming year. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

OpenView Labs

JUNE 10, 2019

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). Team Alignment. Table of Contents.

Management 55

Management SaaS Scale Sales Recruiting 55

ProfitWell

NOVEMBER 12, 2019

Your core is a lot like pricing in SaaS companies. Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. In these SaaS businesses, your people are most likely your greatest asset. You can’t talk with a founder without talking about financing.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Customer Core —to maintain and develop customer relationships.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

ProfitWell

DECEMBER 3, 2019

Securing SaaS funding is one of the most fraught and exciting parts of running a SaaS business. Going into the pursuit of funding without a plan can lead you nowhere—or, even worse, leave you saddled with a funding plan that’s bad for you and your business. When is the right time to look for SaaS funding?

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Do you create broader richer data sets and sell those back to companies for benchmarking purposes?

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

User Pilot

JANUARY 15, 2021

You need to make sure they are SMART, quantitative and benchmarked. The Best Product Analytics Tools for SaaS. 51% of people will never return to a company that they’ve had a bad experience with. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product.

SaaS Payments 65

SaaS Payments Payment Solutions Payments Underperforming Technical Team 65

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

Chart Mogul

MAY 4, 2018

Dave Sheen — SVP Finance, Vestwell. Team alignment around revenue metrics and building a data-driven team. Today, Movable Ink is about a 200-person team. As a result of this, the management team defined “net expansion” as a key focus metric. This is the compass metric and the whole team can see that.

Underperforming Technical Team 40

Underperforming Technical Team Churn Systems Review Engineering 40

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Not surprisingly, most struggle to break through.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

JULY 19, 2019

In Today’s Episode We Discuss: * How did Peter make his way into the world of enterprise SaaS with the founding and selling of 6 companies and how did InCountry come about? What benchmarks should startups bake into the agreements? * And so really it became a bad habit. What is that founding moment? * And again, and again.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132