FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

MARCH 27, 2023

Capchase Co-Founder & CEO Miquel Fernandez and 01 Advisors VP Kristen Clifford use data to show us what differentiates the best SaaS companies from the rest. One, when you have really high gross margins, your cost base actually increases much slower than your revenue base. This is important for two reasons.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Casey Accidental

JUNE 9, 2020

across business models, customer types, etc. You can see the raw data below, but I recommend reading Lenny’s analysis here. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 145

Retention Benchmarks Payments Payment Methods 145

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site. Correspondence automation.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. 2 Why use SaaS Financial Benchmarks?

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

Baremetrics

SEPTEMBER 9, 2021

When discussing the financial metrics for a SaaS company, revenue vs. profit is among the most common comparisons encountered. When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. What is revenue? What is revenue?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Chaotic Flow

OCTOBER 8, 2013

Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs. And in the course of satisfying those needs, they drive revenue growth by pushing the three fundamental SaaS growth levers.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

SaaStr

JUNE 13, 2019

Today I’ve got a lot of data to share with you and I’m really excited because it’s really interesting. I write a blog at tomtunguz.com that focuses a lot of early stage start-ups and uses a lot of data in order to illuminate different topics. The first goal is to share with you benchmarks. Ready to go?

Scale 249

Scale Sales Hiring SMB Payment Services 249

Baremetrics

NOVEMBER 1, 2021

Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. NRR and GRR are important secondary metrics for any SaaS enterprise that brings in money through a subscription revenue model. Connect Baremetrics to your revenue sources, and start seeing all of your revenue in a crystal-clear dashboard.

Payments 95

Payments Retention Revenue Payment Services 95

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Chart Mogul

OCTOBER 17, 2024

Every time investors or senior stakeholders requested performance data, it took days or even weeks to provide answers. Whenever someone asked for data, we’d hit panic mode and start fiddling with spreadsheets.” However, he quickly realized the challenge was greater than anticipated, especially as their data continued to expand.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Revenue churn — the amount of revenue you've lost. Revenue churn = money lost. This article will cover everything you need to know about customer churn vs. revenue churn. What is Revenue Churn? How to Prevent Customer Churn and Revenue Churn Bottom Line.

Churn 105

Churn Payments Revenue SaaS Payments 105

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Of course, media buzz alone shouldn’t convince you to use Stripe (or any other reporting and analytics platform).

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Stax

JUNE 20, 2024

From fostering strategic alliances to unlocking new revenue streams, the choice profoundly impacts a SaaS company’s trajectory. TL;DR An ISV partnership program facilitates collaboration between independent software vendors and SaaS platform providers, to foster symbiotic relationships that drive mutual growth. Its purpose?

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. But with effective customer success, it’s possible to attain those extra gains from the SaaS revenue model. Stay tuned and read on to incur extra SaaS revenue.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

MARCH 31, 2021

A whopping 68% of support leaders say their team hit roadblocks once a month because their support stack isn’t integrated with technology used by other teams. For example: You can connect with your favorite tools, such as Github , Stripe , Shopify , and Salesforce , to take key actions and view third-party data right from the Inbox.

Payment Methods 214

Payment Methods Scale Payment Solutions Payment Services 214

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Payment Solutions 88

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. The skills to manipulate data are lacking at many companies and too expensive to acquire. Integrations 3.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. Support forums.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Baremetrics

JUNE 17, 2021

Data Enrichment is the process of adding value to your already existing data by providing supplementary information and context. The additional data can be retrieved from another data source within the same organisation or a third-party application altogether. 3 What kinds of data can enrich your customer profiles?

Data 96

Data Scale Payment Methods Payment Solutions 96

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. ” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates. ” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates.

Pricing 138

Pricing SaaS Payments Payments SaaS 138

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Use your signup flow to collect data from new users to understand users’ jobs to be done. If you want a no-code experience in collecting user data, launching A/B tests, and getting detailed product analysis, book a demo and see how Userpilot can help.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Stax

DECEMBER 9, 2024

Keep track of industry benchmarks and aim to stay within acceptable limits. It’s important to note that chargebacks can also occur due to “friendly fraud” – where customers intentionally abuse the chargeback process to obtain refunds while retaining the received goods or services.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

Neil Patel

NOVEMBER 4, 2020

Coming up, we’ll discuss six types of Apple Watch apps that may enable you to run your company better: Customer relations management apps Organization apps Presentation tool apps Apps for sending and receiving payments Goal tracking apps. For example, if a customer purchases from you, there’s a record of the whole process. Productive.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. Changing the Price 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

OPEXEngine

MAY 18, 2021

SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. ARR = (Overall subscription per year + recurring revenue from add-ons or upgrades) – revenue lost from cancellations.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Baremetrics

MARCH 15, 2021

Reporting tools generate a 'sixth sense' about how vital functions of business operations are performing. Good reporting tools have a mix of functions that allow you to assemble data sources and look at a narrow subset of data. be honest How well do you know your business?

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98

Baremetrics

JUNE 4, 2021

Baremetrics monitors 26 metrics, and on top of that offers 8 data boosting features so you can get more out of your metrics. Here is a summary of the metrics you can get out of Baremetrics, as well as the tools that run right inside the platform. Annual Run Rate (ARR) This metric shows your current revenue projected out over 12 months.

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Tom Tunguz

NOVEMBER 2, 2015

It’s the new monthly recurring revenue (MRR) in a month plus the expansion MRR divided by the sum of the churned MRR and the contraction MRR. Churned MRR are customers who have not renewed contracts and contractions are those customers who have decreased their payments. Annual Revenue Loss 33% 46% 56%. Churn Rate.

Startup 113

Startup SaaS Payments Churn 113