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Hyperscaling Post-IPO with PagerDuty’s CEO, Jennifer Tejada (Podcast #485)

SaaStr

It’s super important to make sure that once you get through that public crossover, you’re still setting those milestones and audacious goals that get people excited and inspired to do their best work and create incredible products and services. It helps everyone stay focused on the long game. Manage employee sentiment throughout your growth.

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Lessons from New Relic: Five Critical Steps to Scaling Enterprise (Video + Transcript)

SaaStr

The second is adoption of DevOps practices, and the third is a focus on a digital customer experience. I took on Oracle’s first software as a service product 13 years ago and took that to market very early for Oracle Corporation. One who comes to mind is Gill Haus who’s the CIO of the retail bank at Capital One.

Scale 240
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How to categorize expenses in a SaaS startup

Baremetrics

This is where you record all of the costs that go to providing your service, such as hosting and customer support payroll. If you have sales from Professional services, you’d want to create two sets of Cost of Goods Sold?—?one Lastly, I usually create a software category for each major expense category for consistency?—?in Engineering.

Startup 81
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How to Categorize Expenses in a SaaS Startup v2.0

Baremetrics

Part 2: How to Automate your SaaS Expenses – Payroll with Gusto and QuickBooks Part 3: How to Automate your SaaS Expenses – QuickBooks Bank Rules Part 4: How to Choose SaaS Billing Software This post – Part 1 – focuses on how to categorize your SaaS expenses properly by using QuickBooks or Xero, and what are the benefits of doing so.

Startup 90
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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT at Atlassian: Thanks, Paul. My role at Atlassian is as a Support Manager of the DevOps IT Cloud Products team. So the way that we are working with Intercom is making a difference in the service that we’re delivering to customers. Let’s call it Exemplary Bank.

Scale 118
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How SaaS teams can perform security testing for web applications & APIs

Audacix

The number of web applications has skyrocketed in the past decades with their use in banking, FinTech, PropTech, HealthTech, RegTech, e-commerce, and pretty much every other sector you can imagine. A Penetration testing-as-a-service platform that helps you get expert help when you need it.

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12 Best Software for Customer Feedback to Gather Actionable Insights

User Pilot

Customer feedback software is the platform or tool that lets you collect and analyze insights on customer sentiment and feedback about your product and service. Key features Question bank: SurveyMonkey has an extensive question bank with the efforts of its survey scientists. What is customer feedback software? SurveyMonkey.