User Pilot

APRIL 30, 2024

Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth. Netflix offers personalized video recommendations, multiple profiles, and offline viewing for a high-quality streaming experience globally. If you want to know more about how Userpilot can help you, book a demo now.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Incredo

NOVEMBER 21, 2019

Software to track analytics, transfer payments, manage inventory, create videos and for many other things. In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 181

Sales Hiring Payment Methods Payment Solutions Marketing 181

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. There was one other person inside the company already digging into this lever, so we connected and really hit it off. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. This is especially true for SaaS businesses, where it’s common for customers to either come in through or go through a free trial after an initial engagement method (think ads, news articles, or referrals). Or maybe the onboarding process is too complicated.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Base Salary. BASHO Email. Business Development Representative. Buying Intent. Challenger Sales Model.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? By partnering with a trusted SaaS billing platform.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. Hence this guide.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

Point Nine Land

MAY 22, 2020

As consumers, we can order almost anything online in a few clicks: books, taxis, cars or manicures, you name it. Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. To be clear, EdPlace isn’t just a B2C business. EdPlace, 2012 ( Source ). EdPlace, 2018.

B2C 40

B2C Merchant Services B2B Payment Methods 40

User Pilot

JUNE 30, 2021

This will help them later to personalize the experience based on the data collected. No installation and/or payment walls. Easy to use products such as most B2C SaaS apps — the UI is simple enough to trigger the initial ‘Aha! Why We Love Drift’s Signup Flow & Onboarding. About the author.

SaaS Payments 99

SaaS Payments Payment Solutions SaaS Payment Services 99

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Quantitative Data Gathering: Website and Product Data. Preventing churn starts at the beginning of the customer journey, and an especially critical time is during the onboarding process. Prove Value as Soon as Possible.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones.

Customer Success 69

Customer Success Payment Methods Payment Services Software Review 69

Baremetrics

MAY 13, 2021

This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. New customers will need assistance with onboarding and setup, making customer support absolutely critical for long-term retention.

SaaS Payments 66

SaaS Payments Payment Services Payment Methods Strategy 66

ProfitWell

NOVEMBER 15, 2019

There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. It tracks and reports website traffic, currently as a platform inside the Google Marketing platform brand. Google Analytics.

Retention 56

Retention Payment Methods Pricing SaaS Payments 56

User Pilot

AUGUST 30, 2021

They offer personalized payment plans for enterprises but their business plans start from $995 per month. Userpilot enables you to create contextual and personalized in-app experiences for your users. Book a personalized demo and learn more about how Userpilot can help you track the right analytics for product growth.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

Subscription Flow

NOVEMBER 28, 2023

This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing. The website of the software, email marketing, and (often) a free software trial are the main sales channels. One of the most fundamental changes any startup can go through is entering this market niche.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

APRIL 20, 2022

B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. However, you must guide these users from onboarding to activation, helping them experience the value your product offers. optimize the onboarding process to drive users to activation. Don’t like coding?

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Benchmarks 98

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Enterprise. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

MAY 27, 2022

It’s evident that email marketing automation is valuable to both B2C and B2B businesses. Many automated emails are payment reminders and deadline reminders, but you can also send out emails that improve the user experience, such as onboarding series, rewards, and reminders. What are the benefits of email automation?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Payment Services 52

ProfitWell

SEPTEMBER 25, 2019

For example, measuring your renewal rate over the first month each customer is subscribed could indicate a problem with onboarding, while a low year-over-year renewal rate for annual accounts could mean the initial signup discount you offered was too high. Eliminate payment failures. of your customers' cards will expire every month.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Customer Onboarding and Face-to-Face Conversion. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Amarachi Ogueji. Daphne Lopes. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Sales Hacker

FEBRUARY 11, 2025

There’s so many breadcrumbs online, but they’re everywhere. I used to be an inbox zero kind of guy, but as my personal media presence, the fund and our community [00:02:00] grew, it became harder and harder to actually make that happen. It was the most seamless onboarding experience. They’re spread out.

ChatGPT 80

ChatGPT AI Payment Methods Payment Services 80

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Onboarding flow for new users. A user flow visually outlines the series of steps users take to achieve a specific goal within a website or app. Build your user flow diagram. Forgot password user flow.

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

ProfitWell

APRIL 2, 2020

Ecommerce subscriptions are in a sort of gray area. Stanford Business has even predicted that all B2B and B2C businesses will become subscription businesses in the future. B2C software subscription businesses may not enjoy the same level of stability as their B2B counterparts. Make onboarding as easy as possible.

Subscription 67

Subscription Payment Features Customer Lifetime Value B2C 67

SaaStr

AUGUST 5, 2020

Timelines’ longer for fundraising for closing customers and payments get delayed. So as you see from the first couple of types of founders, investors overwhelmingly believe founders with grit, with very persistent personality or scrappy, agile are much better positioned to be successful in this market.

Technical Review 188

Technical Review Payment Methods Travel Development Team Review 188

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Conduct path analysis post-sign-up to identify exit points or confusion, refining onboarding content to guide users effectively towards conversion. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

ProfitWell

JUNE 7, 2020

Credit card payment failures. Creating detailed onboarding information, FAQs, videos, and guides can help customers navigate the features of your product or service so they can see the value for themselves. Content can be personalized. For example, a B2B customer likely tracks different metrics than a B2C customer.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

User Pilot

MAY 7, 2025

With advanced segmentation, you can create targeted user groups and deliver AI-driven content localization, like customizing onboarding flows based on a new users country: Create native mobile app experiences with Userpilot. Example: This monetization model is more common among B2C productivity and lifestyle applications. per download.

Payments 65

Payments Payment Solutions Revenue Strategy 65

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. The sales process conversion funnel involves four stages: website visitor, marketing and sales qualified lead , product qualified lead , and paying users. Conversion happens when someone takes a desired action on your app or website.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

Sales Hacker

DECEMBER 10, 2024

52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25)

Scale 111

Scale Sales Hiring Scaling CTO Coach 111