How To Buy Saas

MAY 29, 2025

AWS explains that intelligent automation (IA) is the process of using artificial intelligence (AI) to make self-improving software automation. As AWS notes, combining AI (like NLP or generative AI) with RPA lets organizations streamline business operations by automating tasks that involve understanding language or images.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. So you can measure retention, feature adoption, or conversion rates across time and compare how different user segments respond to in-app changes.

Mobile 96

Mobile Retention Payment Features Onboarding 96

Clouded Judgement

FEBRUARY 7, 2025

They each have some of the largest cloud businesses in the world in AWS, Azure and Google Cloud respectively. Cloud Giants Report Q4 ‘24 We now have the quarterly reports from Amazon, Microsoft and Google. Overall, there was weakness across the board. Not the best start to cloud software earnings season!

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

Full Session

DECEMBER 30, 2024

Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. Integrations PostHog works well with Kafka, Slack, AWS, Google Cloud, GitHub, Tableau, and Looker. You can track engagement, measure conversion rates and understand user retention. Pricing is available upon request.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

How To Buy Saas

MAY 21, 2025

For example, you can set data retention rules, and the system has features to ensure candidate data privacy rights are respected. Most ATS are cloud-based and will host your data on secure servers (often using major providers like AWS or Azure which have robust security).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Teamgate

JUNE 11, 2025

Chase Horn Chase Horn is the Director of Operations at Teamgate CRM, where he combines hands-on sales experience with deep knowledge of CRM technology to help businesses streamline their customer acquisition and retention strategies.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

ChurnZero

MAY 29, 2025

Related: How to leverage AI for customer retention and churn risk management 3: AI adoption barriers mirror early cloud skepticism. “I hesitate to trust AI with my data; back then, companies didnt trust AWS. Even bootstrapped companies using AI show a slight edge in profitability over their non-AI peers. The implication?

Benchmarks 52

Benchmarks AI B2B SaaS 52

User Pilot

MARCH 5, 2025

For example, you can label key events like clicks on a new feature and use that data to track adoption, usage, and retention rates. Its hosted in AWS and SOC 2 Type 2 compliant. : Userpilot lets you automatically capture user sessions and analyze their interactions with your product. Session replays with Userpilot. Adobe dashboard.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

APRIL 2, 2025

Userpilots data is fully encrypted and stored with SOC-compliant vendors like Amazon AWS and Google Cloud. Onboard users, make announcements, and boost retention with mobile-first UI patterns. Thus, you have a single platform that addresses everything you need, from onboarding to retention.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Clouded Judgement

DECEMBER 1, 2023

Subscribe now Amazon ReInvent This week Amazon had their annual AWS ReInvent conference. ” AWS fully embracing the breadth over depth approach. Looking at the mid to long term, we feel very optimistic about the outlook for strong AWS growth. Follow along to stay up to date! This year, there was tons of experimentation.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

SaaStr

AUGUST 5, 2021

. – $234M rev (+67% YoY) vs $212M consensus (10% beat) – $247M next Q guidance vs $225M consensus (10% raise) – Last Q YoY growth was 51% – >130% net retention – 7 months GM adj. AWS accelerated to 37% YoY growth , up from 32% last quarter. CAC payback – 76% GM – 18% FCF Margin $DDOG.

SaaS 339

SaaS AWS Cloud Scaling 339

SaaStr

APRIL 24, 2021

ARR now really means revenue with 100%+ Net Revenue Retention. First, Snowflake rolls its large customers into fixed comittments (as does AWS and many others), and bills them in advance. Doesn’t ARR stand for Annual Recurring Revenue? Well of course it does. Let’s take a look at 3 great examples: Example #1: Bill.com.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

Clouded Judgement

JUNE 19, 2024

net retention and CAC payback). It’s worth pointing out that Azure is a bit above the long term trendline, while AWS is still below (but accelerating up). Net Revenue Retention High net revenue retention is the fourth aspect of a successful quarter, and one of my favorite metrics to evaluate in private SaaS companies.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

AUGUST 15, 2020

Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement numbers of his business were just awful. Don’t let low churn give you comfort, unless it’s attached to high NPS and net retention. Churn is a lagging indicator.

AWS 337

AWS Churn Enterprise Engagement 337

SaaStr

JANUARY 27, 2024

Another 5%-7% go to core infrastructure costs (AWS, Azure, Snowflake, etc). It’s your top marketing and customer retention investment. Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. It could be more or less, but that’s a rough way to think about it.

Azure 273

Azure AWS SaaS Customer Success 273

Intercom, Inc.

MAY 25, 2022

We work exclusively with AWS as our cloud services provider and currently provide data hosting offerings in three different global regions – US, EU, and Australia – each architected across multiple availability zones for high availability. Our tooling allows for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

AUGUST 4, 2022

And inflation is awful. Datadog quarter: – $406M rev (+74% YoY) vs $378M consensus (7% beat) – $412M next Q guidance vs $409M consensus (1% raise) – >130% net retention – 9 months GM adj. . — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 3, 2022. So are we in a downturn in SaaS?

Venture Capital 326

Venture Capital AWS Cloud Scale 326

SaaStr

MAY 12, 2019

We all know this from AWS and Twilio on down, but Fastly is a visceral reminder. 130%+ revenue retention. One consistent theme for every B2B/B2D company we’ve profiled here about to IPO, or that has recently IPO, is they all have outstanding revenue retention — even ones selling to SMBs like Zoom and Pagerduty.

Outsourced Development 259

Outsourced Development AWS Retention Enterprise 259

SaaStr

OCTOBER 13, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Secureframe allows companies to get compliant within weeks, rather than months and monitors 100+ services, including AWS, GCP, and Azure.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

SaaStr

MARCH 6, 2024

AWS alone generated $175m of contract value for Okta, growing 130%. GRR / Logo Retention in Mid 90% Range. And a few other interesting learnings: #6. 8 Out of 10 of Top Deals Were Sourced or Influenced by Partners And more than 40% of their total business is invoiced via channel partners. Strong, and what we’d expect.

Fractional VPE 282

Fractional VPE Part-Time VPE Scale SMB 282

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. So, in 2024, there should be a more normalized customer base from a retention perspective as you transition past Q1 and those customers are transitioning with you.

New CTO 312

New CTO Scale Sales Hiring CTO Hire 312

SaaStr

JULY 25, 2023

AWS re:Invent : AWS re:Invent is Amazon Web Services’ (AWS) annual conference, focused on cloud computing and SaaS-related services. The event brings together developers, architects, and IT professionals to explore the latest AWS developments.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

SaaStr

NOVEMBER 24, 2021

It can be tough to know the answer to that question, but the indicators should be focused more on the retention side over the acquisition side. . Your customer retention is the best quantifiable measure of product-market fit; however, retention is a lagging indicator. Roberge recommends starting with product-market fit.

Sales Hiring 257

Sales Hiring Scale Compensation Sales 257

The Angel VC

MAY 12, 2018

“Although it is important to our business that our users renew their subscriptions after their existing subscriptions expire and that we expand our commercial relationships with our users, given the volume of our users, we do not track the retention rates of our individual users. We “ do not track the retention rate of our individual users”.

AWS 187

AWS Scale Payment Features Subscription 187

SaaStr

MARCH 1, 2024

In the application layer for startups, many face challenges that boil down to retention. If you’re a startup building in this space, retention is a challenge, and you’ll need to be more strategic. Retention is increasing pretty dramatically across businesses with data, distribution, and the right use case.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

Clouded Judgement

APRIL 11, 2024

net retention and CAC payback). It looks at the YoY dollar change in quarterly revenue from the hyperscalers (just looking at Azure / AWS because the data goes back further) going back a few years. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Is Software Rebounding?

Cloud 184

Cloud Software Azure AWS 184

SaaStr

MAY 15, 2024

In B2B, you also have fixed costs, but you can diversify monetization based on tokens or seats, or in the case of AWS, however you like. It really pays to lean into retention, especially if you sell to SMBs. Even though 2% will pay you, you can still capture value if you have an attentive audience. 25% isn’t unusual.

Subscription 301

Subscription Payment Features B2B Mobile 301

User Pilot

JULY 23, 2020

You’re leaving cash on the table for your competitors to sweep up if you don’t have a strategy for retention marketing. So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. What is Retention Marketing? How to Measure Retention. Day 1 Retention. Week 1 Retention.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Tom Tunguz

NOVEMBER 8, 2023

The Pendulum Swings to Small Data : Modern Mac laptops have the same computational power as the AWS servers Snowflake used to launch the company. Looking at Snowflake’s net dollar retention over the last few years, it’s clear exactly when the office of the CFO became an important voice within the data world.

Artificial Intelligence 225

Artificial Intelligence Trends Data Software Review 225

Clouded Judgement

MAY 3, 2024

We now have results from the three hypersclaers (AWS / Azure / GCP). The most notable change in tone was Andy Jassy talking about AWS. Subscribe now Cloud Giants Report Q1 + Early Look at Software Results Q1 earnings seasons has officially kicked off! ” Full quote below: “We're seeing a few trends right now.

Cost optimization & reporting 190

Cost optimization & reporting Cloud Software Azure 190

Clouded Judgement

FEBRUARY 2, 2024

Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud. Azure (excluding Azure AI) continued to decelerate, and while AWS did come in ahead of expectations, it wasn’t a blow out. Follow along to stay up to date!

Cost optimization & reporting 167

Cost optimization & reporting Cloud Azure AWS 167

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Clouded Judgement

OCTOBER 27, 2023

Subscribe now Cloud Giants Report Q3 ‘23 Not a great signal for software this week from the Cloud Giants (AWS, Azure and Google Cloud)…After Q2 (3 months ago), the tone from the Cloud Giants around optimizations was largely: optimizations have started to ease, and net new workloads have picked up. That is not new.”

Cost optimization & reporting 157

Cost optimization & reporting Cloud Azure AWS 157

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. And, as you know, a better customer experience leads to better customer retention.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Clouded Judgement

SEPTEMBER 27, 2024

Subscribe now Foundation Models Are to AI what S3 was to the Public Cloud Many people look at 2006 as the birth of the public cloud - the year Amazon launched AWS. Follow along to stay up to date!

Cloud 176

Cloud GCP(Google Cloud Platform) AWS Azure 176

Clouded Judgement

SEPTEMBER 8, 2023

” We saw some green shoots in AWS and a few other consumption names, and overall sentiment seemed more positive. Partly due to larger layoffs, as well as stronger bookings And finally - net retention. Not surprising, net retention continued to fall.

Cloud 176

Cloud Software Review AWS Trends 176

Clouded Judgement

OCTOBER 28, 2022

Hyperscalers Report Quarterly Earnings This week we saw AWS (Amazon), GCP (Google) and Azure (Microsoft) report earnings. Overall, it wasn’t pretty… AWS grew 28% when expectations were 30-31%. Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date!

Cloud 130

Cloud Azure AWS Cost optimization & reporting 130