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3 Customer Retention Strategies for the Pandemic’s Next Wave

ChurnZero

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. And, as you know, a better customer experience leads to better customer retention.

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The Most Common SaaS Sales Potholes and How to Avoid Them with Mark Roberge (Podcast #498 and Video)

SaaStr

It can be tough to know the answer to that question, but the indicators should be focused more on the retention side over the acquisition side. . Your customer retention is the best quantifiable measure of product-market fit; however, retention is a lagging indicator. Roberge recommends starting with product-market fit.

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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

They talk about the culture code that was created in HubSpot’s early days and how they have continued to have strong retention rates and overall happiness in their employees. ” “I hated Katie at that company meeting, it was awful.” But first, I just wanna talk about employee retention for a minute.

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Top 10 Tools to Get Your App PLG-d

Frontegg

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Founded : 2011 Known customers: Facebook, IBM, Microsoft, AWS, Unity, Udemy, Shopify Price starts at: $38/month per user. #2 Best For: Product Adoption. Readme does just that.

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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

This, “Revenue retention is the magic of SaaS, but logo retention wins the wars,” how are you guys thinking about just keeping customers even when they’re under stress because that’s a meta-issue, how you think about it as a company and then how you think about it as sales leaders? Good morning, everybody.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

User Pilot

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. What are the benefits of the SaaS model?

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5 Major Product Marketing Trends to Watch In 2021

OpenView Labs

Here’s why: PLG is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, retention, and expansion. Considering how short our attention span is, the use of videos to quickly inform, educate, entertain, and convert strangers to customers is pretty ideal.