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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. Explore other articles in the series. Employee security.

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SOC 2 Report Examples for 2024: Insights into Top-Tier Compliance

Scytale

In the world of security compliance, things can get complicated. That’s why we’re here to clarify some aspects of SOC 2 compliance , particularly SOC 2 reports, and their significance for your security posture. The SOC 2 Bible Everything you need to know about compliance! No worries, we’ve got you covered.

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Moving ChartMogul to AWS and Kubernetes

Chart Mogul

A few months ago, we retired our last pieces of infrastructure on DigitalOcean, marking our migration to AWS as complete. Our journey was not your regular AWS migration as it involved moving our infrastructure from classic VMs to containers orchestrated by Kubernetes. Ultimately, we decided to go with AWS. Team expertise.

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ISVs vs SaaS: What’s the Difference?

Stax

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. Learn More What are ISVs?

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5 Must-Haves to Get (and Stay) Compliant With Privacy and Security Frameworks

Scytale

Achieving and maintaining compliance with data privacy and security frameworks is a complex undertaking that requires a multi-faceted approach. This comprehensive list of must-haves will help you understand some key elements required to ensure your organization meets and sustains compliance standards effectively.

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Clouded Judgement 3.22.24 - ERR vs ARR and the Conundrum of AI Revenue Streams Today

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue).

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Clouded Judgement 11.10.23 - OpenAI Updates + Datadog Gives the All-Clear?

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. There are many limiters here - data security and compliance are big ones. ” Now that we’re getting through this initial wave of experimentation and AI buildout, there’s quite a bit of sticker shock when the OpenAI bills come due!

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