Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? It’s pretty cool.

Scale 292

Scale Underperforming Technical Team Engineering Wireless 292

SmartKarrot

JUNE 30, 2022

Losing employees while following a merger and acquisition is normal, whether because of cost-cutting, economies of scale, or the chance to forge a new direction elsewhere. It is crucial to start by getting to know your new customer success team. Have a consistent compensation model for customer success teams.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Use your voice, communicate your goals often and don’t lose alone!

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. They’re giving us the connectivity to communicate with our colleagues, friends and family.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We don’t know when we’re going to be able to get safely back at scale.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. Learn how using a merchant of record can help you scale your business faster and remove many of the headaches of breaking into new markets and transacting across borders.

Payment Solutions 141

Payment Solutions SaaS Payments Strategy Software 141

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. Is Amazon worth imitating, even on a smaller scale?

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. If you enjoy our conversation, check out more episodes of our podcast.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. So, what else can I tell you?

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. Want to see more content like this? Join us at SaaStr Annual 2020. Sameer Dhokalia | CEO @ SendGrid.

Scale 137

Scale Acquisition Scaling Sales Hiring 137

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And I remember like AWS was growing really quickly.

Sales Hiring 171

Sales Hiring Outsourcing Services Scale Sales Recruiting 171

Intercom, Inc.

MARCH 11, 2019

To move quickly towards a mission, the core attributes of product teams –strategy, design and engineering – need to be well aligned. I gave a talk at Building Intercom on alignment as a key quality of a great product team. At Intercom , we structure our product teams to try and capture each of these dimensions, too.

Underperforming Technical Team 160

Underperforming Technical Team Engineering Startup AWS 160

SaaStr

JULY 10, 2020

” And invest your team’s time and energy to say, “Hey, if this, then that. ” And then we debated like how across the leadership team to say, “Hey, can we afford this or not?” And what’s the best case? What’s the base case?” The second is what I call establishing ground truth.

Scale 189

Scale Sales Hiring Pricing Sales Recruiting 189