SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

JUNE 3, 2020

And then I spent a year at Salesforce working on Marc Benioff’s extended leadership team, and really had a chance to learn how important trust can be, and also really learn from Salesforce, from Mark, how do you really build a global SaaS leader at scale? And so, a lot of businesses weren’t really ready.

Software Review 180

Software Review Scale Technical Review SaaS 180

Sales Hacker

MARCH 1, 2019

It’s for all roles in the revenue organization from Demand Gen, to Sales Development, Ops/Enablement, Management, Leadership, Account Executives, and even Customer Success. Now, serving as CEO, he’s built it to over 350 employees and 3,000 customers. Keys to ramping reps faster, in a more repeatable way. Manny Medina.

Scale 58

Scale Engagement Sales AWS 58

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So I’m sure that you guys are all used to doing your research, talking to customers and talking to potential prospects.

Underperforming Technical Team 153

Underperforming Technical Team Sales Hiring compliance SMB 153

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Tidelift has raised over $40M from some of the best in the business including Foundry Group and General Catalyst. How does company culture impact the quality of customer success?

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

MARCH 22, 2023

Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks. Is there a recipe or formula that will predict the success of a pre-growth, high-potential company? This changed the conversations with customers. Segment your business only if you have to.

Scale 197

Scale Scaling AWS Sales Hiring 197

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). Siddhartha is a host of one of the top 15 Business podcasts in Asia named 100x Entrepreneur.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

SaaStr

AUGUST 10, 2023

The health of your business long-term. When he left to start a different business, he thought the culture would naturally come with him. They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. Your customers come first.

Scale 184

Scale Scaling Sales Hiring Cloud 184

SaaStr

SEPTEMBER 12, 2019

Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. When your customers are actually using the product and love the product, it’s such an easier sell. They have a customer success team. For free is the key here, and you invite people.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. How do I measure the role’s performance and business impact? For example, I think of AWS.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. Most recently, Yousuf was the CIO and VP of Customer Success at Moveworks, the advanced AI built for enterprise, providing automatic resolution of IT issues.

Technical Advisors 157

Technical Advisors Scale Technical Review Payment Solutions 157

Sales Hacker

OCTOBER 7, 2021

That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. After spending a couple of years in a sales role, that knowledge will assist you throughout your life in business and elsewhere.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

SEPTEMBER 14, 2021

Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentoring, and other services made for high-growth leaders like you. Does this mean I’m going to be a business manager? Give us the pitch. What does this mean?”

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. Another collection of their customers actually turned their kitchens into service offerings.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Sales Hacker

SEPTEMBER 29, 2020

Vishal works to prevent his customers from having to read each contract one by one. He founded LinkSquares with the goal of building great products to improve how businesses operate. Vishal Sunak: Thankfully now I have a great sales team filled with great sales leadership. We love InsightSquared. Welcome to the show.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Product led businesses are performing well, too. Your marketing should start to mimic a B2C business. Remember that product led growth is a journey.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Product led businesses are performing well, too. Your marketing should start to mimic a B2C business. Remember that product led growth is a journey.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Product led businesses are performing well, too. Your marketing should start to mimic a B2C business. Remember that product led growth is a journey.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

OCTOBER 25, 2019

276: Liat Bycel is VP of Customer Engagement @ Airtable, the startup that works like a spreadsheet but gives you the power to organise anything. Why does Liat reject the notion of “hands off leadership?”. How does Liat think Airtable is pushing up against the traditional customer success model? What changes with children?

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SaaStr

JULY 10, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. Thank you, Jason and the SaaStr community, for including me.

Scale 186

Scale Sales Hiring Pricing Sales Recruiting 186

SaaStr

MAY 21, 2019

If you think back about the developer work, the pager duties and data dogs and snowflakes that are just building this awesome value under the covers and maybe, if you’re more SAS centric, you don’t think of them, top of the mind, in the same way, but just fantastic businesses being built.

Cloud 167

Cloud Scale Finance Retention 167