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The $939B Question: Is AI Eating SaaS or Feeding It?

SaaStr

The company later clarified it didn’t actually “replace” Salesforce with pure AI — it consolidated data onto its own tech stack using tools like Neo4j and built new interfaces. Industry observers like Josh Bersin remain skeptical about replicating complex systems like Workday’s payroll and compliance frameworks.

AI Search 283
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How to Use Generative AI and LLMs to Improve Search

TechEmpower SaaS

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

AI Search 519
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AI and Cybersecurity: How Rubrik’s Co-Founder Built a $1B+ ARR Platform While Joining the AI Revolution

SaaStr

AI and Cybersecurity: How Rubrik’s Co-Founder Built a $1B+ ARR Platform While Joining the AI Revolution Lessons from Arvind Nithrakashyap, Co-Founder and CTO of Rubrik, on scaling cyber resilience platforms, building multiple product curves, and implementing AI across both products and operations.

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Artificial Intelligence Will Change How You Do Marketing in 2021

Unbounce

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. No incoming martech makes a better case for this sort of incremental innovation than artificial intelligence. How often do you reflect on the ways technology changes your life as a marketer?

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Announcing Intercom’s new AI features

Intercom, Inc.

The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Our team has been using the new AI Inbox features a lot. Great stuff!”

AI 188
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How Enterprise Companies are Buying AI (or Not) with ContextualAI, Anthropic, Glean, and Unusual Ventures

SaaStr

Benjamin Mann, co-founder of Anthropic added: “ For example, one large bank that we were talking to came to us and said, ‘we’ve talked to everybody in our company, and we have 500 different use cases that we want to apply large language models to.’ ’ That’s really incredible.

AI 286
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An AI Deep Dive with Lightspeed and Typeface: Embracing the Potential, Addressing the Challenges

SaaStr

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 282