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The Best Website Builders (In-Depth Review)

Neil Patel

That life-changing decision comes down to what website builder you decide to use. We’ve done the hard work and this article will guide you through the otherwise arduous process of finding the best website builder. The Top 4 Best Website Builders. The Different Types of Website Builders. Get building! But fret not.

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How To Identify At-Risk Customers & Prevent Churn?

User Pilot

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Here are one of the most common ones: Poor Onboarding: A poor onboarding process can make customers struggle due to a lack of support or guidelines. Let’s dive in!

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Sales Accepted Leads: Your Ticket to Closing Deals Faster and Easier

Sales Hacker

In this article, we’re going to look at: What are SALs, and why are they important? And the vast majority of people think they’re bad for business and branding. If someone’s already bored on your website and wants to leave it, why is it bad to give it another shot and try to catch their attention before they leave?

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Only then can you encourage them to take macros and knowledge articles and customize them as the situation calls for.

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

User Pilot

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Generic support without any personalization.

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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Mostly from other departments not communicating with us. A couple of them our team did. Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??