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Improving AI

Andreessen Horowitz

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution.

AI Search 122
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IBM’s Arin Bhowmick on designing ethical AI

Intercom, Inc.

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. According to him, good design doesn’t need to sacrifice transparency, and imperceptible AI isn’t ethical AI.

AI Search 245
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Our grand experiment with GPT and generative AI

Intercom, Inc.

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. We sketched out a few AI-powered features we thought could be useful, went into production, and put a beta version in front of 160 customers. What have you learned? Fergal: Right.

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The new dawn of Machine Learning

Intercom, Inc.

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. What’s up? The rise of neural networks.

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How to Provide End User Support Effectively? [+ Strategies & Examples]

User Pilot

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload. Product tutorials. Technical support. Resource centers.

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Use These 4 Sales Email Strategies to Break Through the Noise

Sales Hacker

Thanks to email automation and AI, however, sending tons of emails has never been easier. If you’ve used big-name prospecting tools before, you know that they all share one, massive problem: Bad data. Sales teams in companies with a focus on product-led growth are rapidly adopting this approach. Let’s get into it.

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15 Ways for Effectively Scaling SaaS

User Pilot

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Take advantage of AI and customer feedback tools to improve customer satisfaction.

Scale 97