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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” AI has been quite overhyped in the past. Paul, how are you?

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How to Use Machine Learning to Improve Your Digital Marketing

Neil Patel

Machine learning is on the verge of transforming the marketing sector. According to Gartner , 30% of companies will use machine learning in one part of their sales process by 2020. In other words, machine learning isn’t just for computer scientists. What Is Machine Learning?

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How customer support can keep up with customer expectations

Intercom, Inc.

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Using customer support to drive loyalty, engagement and revenue. Search and self-service is how people expect to find things.

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Ethics in Machine Learning - An Opportunity for Startups to Lead

Tom Tunguz

We’ve entered an era when computers can understand speech, computers can synthesize speech, computers can develop music, author encryption algorithms, create novel art, respond to customer support questions, and even generate new summaries and reports from data. This idea is not new.

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Best Examples of AI in Marketing: Tools & Best Practices

User Pilot

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

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How customer service chatbots are redefining support with AI

Intercom, Inc.

Artificial intelligence is radically redefining the customer service landscape. From automated emails to visual search , AI allows companies to better support their customers at more touchpoints along their journey. What is a customer service chatbot, and do I need one? or “what is your pricing?”.

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Our grand experiment with GPT and generative AI

Intercom, Inc.

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. We sketched out a few AI-powered features we thought could be useful, went into production, and put a beta version in front of 160 customers. What have you learned?