User Pilot

MAY 1, 2024

. “Localmind” experienced steady growth until Airbnb made an acquisition offer in 2012, which Lenny accepted. Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career. This requires rapid cycles of building, shipping, gathering feedback , and iterating.

Underperforming Technical Team 78

Underperforming Technical Team New CTO Interviewing CTO 78

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. Here’s an overview of the series: Part 1: How to Categorize Expenses in a SaaS Startup v2.0 What’s their new CAC Payback Time? New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

SaaStr

MARCH 7, 2021

It’s subtle, but in SaaS I’ve learned you under-invest if you have < 50% of your ARR in the bank. 5/ Moving from CTO-led -> VPE-led dev team. But in SaaS also, there’s a more subtle phase transition. This is pretty well understood today, but was fairly new to me. More here. It always works.

Part-Time VPE 285

Part-Time VPE Sales Recruiting Sales Hiring Scale 285

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. Bottom-up sales.

Underperforming Technical Team 202

Underperforming Technical Team Outsourced Development Development Part-Time VPE 202

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. In the early SaaS days, management structure was essentially the same. The SaaS operating model requires execution across functional activities.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Outseta

APRIL 11, 2019

Why most SaaS companies are blind to some of the best talent on the market By Geoff Roberts 9 min read I believe that most SaaS companies are missing out of a major opportunity when hiring—the opportunity to hire more part-time help, where the employee acts as a fully integrated (albeit part-time) member of the team on an ongoing basis.

CTO Hire 52

CTO Hire Sales Hiring B2B New CTO 52

Point Nine Land

SEPTEMBER 7, 2021

How Factorial is building a global SaaS winner from Barcelona, and why you should always listen to your dentist Yesterday, P9 Family member Factorial announced an $80 million Series B led by Tiger Global. 1) You can build a global SaaS winner from Europe Until a few years ago, European SaaS startups with big ambitions had to move to the US.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

OPEXEngine

JANUARY 4, 2022

Subscription-based pricing is dead: Smart SaaS companies are shifting to usage-based models” headlined a recent TechCrunch article. It’s the kind of notoriety that is leading to a wave of consumption pricing for new software companies and causing established companies to consider whether they too should switch to a usage-based model.

Pricing 52

Pricing New CTO CTO Metrics 52

Point Nine Land

APRIL 9, 2021

Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

DECEMBER 6, 2019

The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? This acquisition reinforces Sprinklr’s mission to define and lead the customer experience management industry with the world’s first Unified Front Office. What is their ROI? How many CSMs should you hire? Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom.

Scale 189

Scale Sales Hiring Sales Recruiting Sales 189

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * Loving our podcast content? Why is this? What are the drivers of its death?

Sales Hiring 135

Sales Hiring Scale Outsourcing Services CTO Hire 135

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 259

Part-Time VPE Technical Cofounder CTO Hire New CTO 259

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 154

New CTO Sales Hiring B2C CTO Hire 154

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And as a hobby we have just launched another SaaS company called ThreeKit. Want to see more content like this session?

Sales Recruiting 188

Sales Recruiting VP of Engineering Scale SaaS Payments 188

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. For Slack, that was clearly the engineering and dev communities, who love new tools. And it was very successful. We have a lot of people going to slack.com, and it’s very simple to start a team.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SmartKarrot

JANUARY 24, 2022

It can even be due to mergers and acquisitions taking place in an organization. Your current role as a CS leader can become temporary after the merger or acquisition. If you take the consultant route to the C-Suite, it can open new doors in the career. This can be an effect of consolidation and restructuring in the organization.

Customer Success 10

Customer Success CTO Coach Leadership New CTO 10

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Figma made the product SaaS-based. It’s actually similar in PLG SaaS, but we don't do that well usually.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. So acquisitions could be for a number of reasons. But before that I just wanted to give you quick instructions, backgrounds. So we think a little bit differently.

Outsourcing Services 109

Outsourcing Services Sales Hiring CTO Hire Technical Review 109

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. RevOps is one of the fastest growing job titles in the SaaS world. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Is revenue operations a new thing?

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 171

Technical Advisors Scale Sales Hiring Sales Recruiting 171

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did Sameer enter the world of SaaS and come to be CEO @ SendGrid? * How did they formulate and approach creating a new set of values with the 2 companies coming together? Just to name a few.

Underperforming Technical Team 141

Underperforming Technical Team Development Software New CTO 141

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. Acquiring customers is just the first step for subscription and SaaS companies. That’s what makes subscription sales so difficult. Customer knowledge.

B2C 52

B2C Subscription Payment Features Payments 52

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. We went through an acquisition and we got bought. Vishal Sunak: I began my journey in B2B SaaS at Backupify, and got the opportunity to learn the SaaS game from some real experts. It really lended itself to being this new category, this post signature type of contract product.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Intercom, Inc.

JULY 9, 2020

And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. The customer or user acquisition strategy is product-led and follows this concept of land and expand. So G2 in contrast to Atlassian is a marketplace, instead of a SaaS company. Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

APRIL 16, 2019

I think this is one of the great things about being in SaaS and all of you at our SaaS conference is that you can address the entire world. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 162

CTO Hire Travel Underperforming Technical Team CTO Coach 162

ProfitWell

FEBRUARY 14, 2020

Sometimes, you can’t help but wish for an easier way to buy SaaS. It’s no secret that tiered plans are rapidly becoming the gold standard of pricing for SaaS. But is a multiple-choice approach the only option for SaaS businesses seeking to grow in an increasingly complicated market? Who is using a flat rate pricing strategy?

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

SaaStr

MARCH 3, 2020

So I worked for Jason Lemkin for about six years, half of which was EchoSign and the other half of which was Adobe post acquisition. So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. New category. So he’s the CTO? So the consequences are tangible.

Sales Hiring 173

Sales Hiring Sales Recruiting Scale CTO Hire 173

Sales Hacker

OCTOBER 13, 2020

Most recently he was the CRO of a SaaS company that grew from 35 million when he joined to 120 million. And by the time the song comes out, you’re not even going to really appreciate it because you’ve written 20 new songs, and those are the ones that you can’t wait to hear. Ryan, welcome to the Sales Hacker Podcast.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. So this is Dharmesh.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. So this is Dharmesh.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40