BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g. In an ideal world, it should be easier and more affordable to retain existing customers than acquire new ones.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. The Exceptional Leadership Institute for Women. Manager, LinkedIn Sales Solutions.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

The Angel VC

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. How does Vikas see the space play out in the coming years when it comes to acquisitions? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Baremetrics

AUGUST 30, 2021

Take away the pressure The solution is anathema to most marketing strategies: take away the goal of selling anything. Some ideas of occasions to create events for include company anniversaries, achieving a major business milestone such as funding or acquisition, change in leadership, new hires, and launching a new campaign.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

ProfitWell

MAY 8, 2020

It means convincing customers to do something—like take a meeting, adopt your solution, see the value you can provide, or be a reference. Get it right and your customer success strategy can decrease customer acquisition costs, increase lifetime value, and make a direct impact on your revenue potential.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

How SaaS Works

OCTOBER 7, 2019

The How SaaS Works series simplifies the complex world of software-as-a-service (SaaS) into the practical fundamentals for anyone involved in SaaS. Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. The software product is continuously updated.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OPEXEngine

JANUARY 14, 2020

Public Software Companies. +8%. Revenue Acquisition Costs (the Sales and Marketing costs to add new revenue) are paid in advance, but the revenue recognized under GAAP rules, is deferred over the duration of the SaaS revenue stream. SaaS companies can control their profitability by the amount they spend on revenue acquisition.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Point Nine Land

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. The next thing I would say we learned is really about removing all barriers to user acquisition. For example, in Kenya. You see the metaphor, perhaps.

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. bao solutions - Digital conversation support for your sales success. Shield App - Real-time LinkedIn Analytics. Acquisition by Dropbox announced on March 9th 2021.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

OPEXEngine

JUNE 9, 2020

Now, you can expand that resource center to discuss best practices, client stories, and thought leadership all focused on strategies for recovery. You can use up-front discounts to help your customers but beware of extended payment requests. Expand your reach and upgrade talent with selective hiring and acquisitions.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Her leadership is revered by companies going through transitionary phases and well-established firms.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Awesome.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Remember that deploying enterprise software can cost a company millions of dollars, so you must show that your product is worthwhile. Systems and processes are continually being altered, deleted, and revised.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. There were solutions for the stadiums for the very large conferences, but nothing really for under 20,000 people. So first, I would say the API and Stripe.js

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

User Pilot

MAY 8, 2024

Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. In-app survey created in Userpilot. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SmartKarrot

MAY 17, 2022

The startup stage is also called the problem/solution fit stage. Working on the MVP and improving the core features, so you achieve the right product/market fit Hiring the key personnel who understand the mission/vision Getting the payment from customers Collecting the seed money. This is the stage where the following things happen –.

Startup 10

Startup SaaS Payments Payment Services Sales Hiring 10

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Wooden on Leadership. Leveraging transparency and vulnerability in your presentations and your negotiations leads to faster buyer consensus, larger deals, faster payments, longer commitments and more predictable sales forecasts. The New Solution Selling. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 17, 2019

Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : And so as we were having this conversation, we did, of course, raise a little bit more money in that round in order to enable the acquisition.

Payments 145

Payments SaaS Payments Banking Underperforming Technical Team 145

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Outseta

APRIL 14, 2020

You’ve built a successful business and have a repeatable customer acquisition process that you’ve already demonstrated can scale with access to more capital. Generally speaking, building a software product—even a minimum viable product—is going to take more effort and time than selling your skills as services. Think SpaceX.

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

SaaStr

APRIL 18, 2019

They were building time and expense software. And so we started building a cloud solution, but it was a long arduous journey. He’s actually part of the reason I decided to partner with the founder of SteelBrick Max Redmond and Max had built a great CPQ app, but not a lot of the world had heard of it except for Lars.

Sales Recruiting 168

Sales Recruiting VP of Engineering Scale SaaS Payments 168

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 121

CTO Coach Sales Hiring Sales Recruiting CTO Hire 121

SaaStr

AUGUST 6, 2019

We have a background doing software and standards for trade, and we thought that there’s a massive opportunity in this space. It is if you took LinkedIn, combined it with the app platform from Salesforce, and looked at the domain, which is supply chains. Third parties are developing apps for our platform.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

Baremetrics

NOVEMBER 10, 2019

This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath. Say, your customer acquisition efforts are starting to pay off, and you need to keep an eye on your Customer Acquisition Cost (CAC).

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. The question as a business is, at what price point does it actually make sense to hire a salesperson in order to make the cost of customer acquisition scale. And then the last is, test requiring payment.

Scale 208

Scale SMB Sales Hiring Payment Services 208

SaaStr

AUGUST 27, 2019

Originally we started thinking about our sales in terms of logo acquisition, because we’re looking for reference-able customers. So there were more cobras to begin with and why you wanted, and what I found as I was interviewing for the head of sales was really that logo acquisition was essentially building Cobra farms.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. In order for this model to work, both your product and your customer acquisition strategy need to be absolutely frictionless. Thanks to the higher priced products, SaaS startups that choose the transactional model have more money to spend on customer acquisition.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. But for some reason this is precisely what the 99% of software companies are doing when they implement the SDR/AE sales model. First, selling payments is actually reasonably different from selling SAS.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. They talked to over 500 SaaS companies and looked at what a 1% improvement in acquisition, retention, and monetization did to the company’s bottom line. Monetization had 4X the impact compared to acquisition. It’s a visitor check-in solution.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. And this is highlighting something that we’re really seeing across the board.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaStr

MARCH 3, 2020

So I worked for Jason Lemkin for about six years, half of which was EchoSign and the other half of which was Adobe post acquisition. Don’t just check the box because the retained search firm wants to get the second half of their payment. And then the next morning you wake up and you’re thinking about solutions.

Sales Hiring 155

Sales Hiring Sales Recruiting CTO Hire Scale 155

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? These are categories of software that have existed for 30 or 40 years for a reason. You can mock Salesforce or Oracle or Workday, but these are endemic issues that will always need heavy software. Then a lot of folks will say, “Well, great, another video app.

Sales Hiring 205

Sales Hiring Scale Sales Recruiting Scaling 205

Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. You’re doing super detailed payment-optimization work with them. There’s often a temptation to think that hiring salespeople is the answer to beating ever-increasing sales targets.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102