Intercom, Inc.

APRIL 4, 2019

Despite the exponential growth they’ve gone through, Stripe have been refreshingly conservative about how quickly they grown the company from a headcount perspective. We are a very engineering-centric company, so 50% of headcount is always going to be on engineering. We just were never going to get that headcount.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

The Angel VC

DECEMBER 12, 2018

The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Intercom, Inc.

APRIL 25, 2019

New employees are onboarding at an astonishing pace, and leadership is developing fresh policies to deal with new issues as they arise, addressing everything from expense reports to employee benefits. Or focusing on customer expansion as opposed to new customer acquisition. Making sure culture scales as you grow.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. If you enjoy the it, check out more episodes.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Intercom, Inc.

JUNE 3, 2021

” I think the “Sure thing boss, give me more headcount” is obvious. So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. We could charge X.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ProfitWell

DECEMBER 6, 2019

And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. Here are a few teasers.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Point Nine Land

DECEMBER 12, 2018

The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit. Setting yourself up for T2D3-style growth usually comes with a very high burn rate?—?hundreds

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

OpenView Labs

MAY 20, 2019

Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). Zoom and Expensify have mastered product led growth, where the product drives user acquisition, conversion and expansion. The new playbook: product led growth.

Scale 70

Scale Startup Technical Review Software Review 70

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And it was just a step function change.

Scale 170

Scale Sales Hiring Sales Recruiting Sales 170

OpenView Labs

MAY 20, 2019

Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). Zoom and Expensify have mastered product led growth, where the product drives user acquisition, conversion and expansion. The new playbook: product led growth.

Scale 51

Scale Startup Technical Review Software Review 51

SaaStr

MARCH 15, 2024

Customer acquisition. One thing about moving away from paid acquisition to higher quality revenue is it requires a re-emphasis and reinvestment into free. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m That’s the opportunity here. It’s a pain.

AI Search 229

AI Search SaaS Advertising Sales Hiring 229

OpenView Labs

MAY 20, 2019

Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). Zoom and Expensify have mastered product led growth, where the product drives user acquisition, conversion and expansion. The new playbook: product led growth.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

MARCH 6, 2023

Talent acquisition managers can attract top salespeople by introducing QOL functionalities. The figurehead of the sales team must have strong leadership capabilities to hire and retain a high-performing and diverse team effectively. Redeploy funds from headcount to sales technology. QOL functionalities.

Innovation 230

Innovation Sales Hiring B2B Strategy 230

SaaStr

FEBRUARY 1, 2024

Treat partners as another channel – focus on acquisition and enablement. #6 What kind of headcount do you have? Some have a clear path to market leadership, and others don’t. Here is a simple framework for maximizing the idea of building an ecosystem. Leverage your partner ecosystem. What is the unifying framework?

Scale 196

Scale Scaling Sales Hiring Marketing 196

SaaStr

JUNE 16, 2020

Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. inaudible 00:32:31] Some cuts, in this case, the company with 50 AEs, you drop 20 headcount, and then you’re 30. Tableau is an acquisition that Salesforce made a year ago or so.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Payment Services 156