Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Who actually uses campaigns for brand awareness?

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Andreessen Horowitz

AUGUST 30, 2023

Popularized by Michael Milken at Drexel Burnham Lambert, the invention wasn’t all that complicated: issue bonds with very high interest rates and correspondingly high risk, and use that capital to finance the wholesale acquisition of mismanaged, inefficient, and sclerotic companies. Inside sales? The curves simply do not meet. All of them!

VP of Engineering 93

VP of Engineering AI Payment Methods Generative AI 93

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Bill Mahoney, Chief Customer Officer, ComplySci. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

SEPTEMBER 8, 2021

B2B brands are finding huge success in the digital marketplace industry and everyone wants a piece of the pie. Globally, B2B marketplaces make up a $31 billion market. Amazon Business, arguably the biggest player in the B2B marketplace scene, grew from $1 billion to $10 billion in sales in only three years. Data Capabilities.

Marketplace as a Service 136

Marketplace as a Service Merchant Services B2B Construction 136

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Chasing free customer acquisition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

NOVEMBER 14, 2019

Our Director of Customer Support Kaitlin Pettersen recently spoke with Kayti about her experience setting up Yelp’s customer success organization. At the highest level, when customers decide to purchase your product, they’re buying a relationship. Retention begins to take precedence over acquisition, or vice versa.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Hitenism

DECEMBER 26, 2016

The animal is your customer type. Work backwards from there to get your pricing model and acquisition channels. In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. Drip , 9 Customer Success Emails Your SaaS Needs to Be Sending.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaSHolic

DECEMBER 2, 2021

When you give your customers all the relevant, necessary tools to succeed with your software, you should be able to retain them as customers. Additionally, you’ll increase the lifetime value of your customers and reduce the need for new client acquisitions. The company takes customer care seriously. BigCommerce.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

ProfitWell

APRIL 15, 2019

An Intercom Updated Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. GoDaddy Does More with Sellbrite and Marketplaces.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

Chargify

OCTOBER 22, 2020

As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

OTT (Over the Top) streaming services like Netflix, Hulu, Spotify, and a plethora of others have pushed subscriptions past an industry fad and into becoming an industry onto itself that is very likely to grow. Stripe is a payment processing service that helps small business owners get paid for their products or services.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

AUGUST 30, 2023

It’s 2023, and customers have options. What strategies can you implement to drive acquisition and retention faster? About the author – Dave Martin Dave Martin is the founder of Product Leader coaching service RighToLeft , executive coach, and Chief Product Officer with over 20 years of experience. Save your spot!

Scale 98

Scale AI Growth Hacking Innovation 98

SmartKarrot

OCTOBER 13, 2023

In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. The insights derived can help tailor products, services, and experiences that mirror their expectations and desires.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Acquisition by Dropbox announced on March 9th 2021. Mimiran – More Leads and More Deals for SMB Services Business. Vainu – finding your future customers before your competition does. Other Tools.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Software Marketing Scale 52

Sales Hacker

JUNE 23, 2020

This week on the Sales Hacker podcast, we speak with Leah Chaney , the Chief Experience Officer for BetterGrowth, a customer support agency she founded. Leah’s the Chief Experience Officer for a customer support agency that she founded called BetterGrowth. That’s where they start getting onboarded.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. Tableau is an acquisition that Salesforce made a year ago or so. We learned from that early on.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SmartKarrot

JANUARY 4, 2022

Attract, hire and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Hire, train, and lead a team of Seller Engagement Executives, Account Managers, and Customer Support Specialists who will manage all day-to-day activities, incl.

Customer Success 3

Customer Success Payment Solutions Sales Hiring Payments 3