SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 169

Sales Recruiting Scale Underperforming Technical Team Pricing 169

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj: Well, it’s a pretty long one.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. It’s tempting to prioritize new customer acquisition as your top growth priority. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. We can only improve what we can measure.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

User Pilot

NOVEMBER 21, 2023

Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. Ensures that your sales and marketing efforts are aligned with the product’s features and benefits. How do you recruit your beta testers?

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

Natalia Luneva

NOVEMBER 24, 2021

We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. For instance, in an early stage company HR is focused on recruiting whereas if you are at a bit later stage you are more focused on HR process. Levers of scaling a SaaS company. In our case these are: 1.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Sales Recruiting Scale Sales Hiring 10

User Pilot

FEBRUARY 9, 2023

If it’s adding value to the product, you could measure it with customer satisfaction metrics like CSAT or NPS , or the retention rate. For example, if you hear from your sales or customer success teams that users struggle with a certain task, look at the product usage data to verify if that’s the case.

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & How much is a customer going to bring you over his lifespan using your product? Customer acquisition. Start with increasing the number of customers, getting more customers. Transcript.

SaaS Payments 229

SaaS Payments Metrics Payment Methods Scale 229

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SaaStr

MARCH 1, 2019

What were the findings on what good looks like when it comes to logo retention? What one question must all founders be asking in the sales process? * How should comp plans differ when comparing AEs to customer success? Where should the responsibility for upsell lie, customer success or sales?

Scale 115

Scale SMB Sales Recruiting Sales Hiring 115

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

SaaStr

AUGUST 5, 2019

It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. Because everybody wants to sell to the enterprise if you’re a SaaS company, but is that something that you really need to do in order to be successful? What does he know about building customer value?

Sales Recruiting 169

Sales Recruiting Construction Scale SaaS 169

SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

Sales Recruiting 180

Sales Recruiting Sales Hiring Scale Branding 180

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. DoubleDigit Sales.

Scale 82

Scale Sales Recruiting Underperforming Technical Team Sales 82

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. You can also find your second act inorganically via acquisition as Twilio did with SendGrid. This is really founder-led sales.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Enhanced customer satisfaction (58%). Improved customer acquisition (54%).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. * How does David think about scaling sales teams? How should founders think about sales rep compensation?

Scale 196

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 196

Totango

FEBRUARY 26, 2021

Your sales team lands a new customer with great potential. Then two months before renewal, you get the call: the customer has decided not to renew. You probably have a list of reasons these customers give for not renewing. If you ask generically how they make customers successful, they might say they increase revenue.

Sales Recruiting 62

Sales Recruiting Scale Social Media Technical Review 62

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

ProfitWell

NOVEMBER 8, 2019

more effective at generating growth than focusing on user acquisition alone. Pricing holds the key to not only knowing more about your customers than you’ve ever known before, but also to unlocking the revenue and profits for which you’re so desperately accountable. Or, setting it once and, well, forgetting about it.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

SaaStr

JANUARY 3, 2020

What were the findings on what good looks like when it comes to logo retention? What one question must all founders be asking in the sales process? * How should comp plans differ when comparing AEs to customer success? Where should the responsibility for upsell lie, customer success or sales?

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. We should do that and lock in all these customers, thousands of customers. We have 99% customer retention. Nancy Ham : We have over 100% MRR retention. The first thing you bring in your playbook on sales.

Scale 172

Scale SMB VP of Engineering Leadership 172

SaaStr

NOVEMBER 21, 2019

So one qualitative is when the customers love the product and the metrics for measure the love is phenomenal engagement, great retention, let them expand dynamics into the customers, growth led by expansion MRR more than the new business MRR, and ideally negative share. That’s also retention and upsell.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

SmartKarrot

JUNE 25, 2020

No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And that includes cost per lead, content marketing, and customer retention strategies. Yes, SaaS marketing and sales budgets are always under great scrutiny. Improve sales efficiency Between 0.5

Sales Recruiting 10

Sales Recruiting SaaS Subscription Payment Features 10

SmartKarrot

OCTOBER 6, 2021

Role: VP of Customer Success Location: San Francisco Bay Area, US Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis.

Merchant Services 3

Merchant Services Customer Success Sales Recruiting Payment Services 3

Sales Hacker

AUGUST 25, 2020

This week on the Sales Hacker podcast, we’ve got Alyssa Merwin , Vice President of Sales Solutions for LinkedIn, North America. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. Subscribe to the Sales Hacker Podcast.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72