SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Want to see more content like this? How’s it guys?

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. The survey uses an 11-point scale (0-10), and there are three types of responses based on the scores: Promoters: These customers rate you a 9-10. an invoicing app. They are your most loyal customers.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Buffer Resources

MARCH 5, 2024

On the financial side, distributors took a chunk of our already tight margins, and the 90-day payment terms from most retailers made cash flow difficult. For new questions that came up, I relied heavily on my network of other pet brands and advisors who had launched D2C arms.

Payment Methods 88

Payment Methods Payment Services Payments Scale 88

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

How To Buy Saas

MARCH 14, 2024

From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending. WhatsApp Business API is a communication solution for businesses of all sized to reach out to their customers. Keep Reading!

Payments 52

Payments Payment Solutions Payment Methods Business 52

Casey Accidental

OCTOBER 27, 2020

In an integration platform, the product integrates with other types of software the product’s customers already use. Sure, if you are an upstart company like, say, Roam Research, you might not yet have an integration platform, but you almost certainly will build one as you scale. . Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Unbounce

SEPTEMBER 16, 2021

Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. FYI: Search ads can increase brand awareness by as much as 80%. Retargeting leverages past engagements with your brand to show consumers ads to re-engage them. Is it brand awareness? Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

SaaStr

DECEMBER 26, 2019

So data analytics, marketing customer analytics, and technology and acquisition. The second category is very interesting because this, you can translate that as the paid spend, of Facebook and what not, moving towards MarTech acquisition tools. So quarter after to be able to now scale the company. So we have different tools.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

OPEXEngine

JULY 28, 2020

Although the San Jose-based company has always been a leader in developing world-class creative software like Photoshop and Illustrator, its go-to-market model (licensing boxed software) eventually slowed it down. The economic benefits of scale are as critical in high tech as they are in any sector.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

FastSpring

MAY 14, 2019

It wasn’t long ago that buying a new piece of software involved a trip to your local brick and mortar software retailer. Any updates to the software meant that you’d repeat the entire buying process (including the trip to the store) all over again. And that was it. The application you got out of the box was the final product.

Payment Features 81

Payment Features Payment Methods Subscription Payment Services 81

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Billion acquisition is just one milestone in the early innings of the company’s story. Does it have to be in person?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

OPEXEngine

MAY 18, 2021

Growth Stage – Scaling the Business, and . When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. . The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Respondents are grouped as follows: .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

FastSpring

APRIL 4, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. It sounded like one financial benefit of that approach is new ARR acquisition, right. Jump to video. Jump to transcript.

Scale 150

Scale Sales Payment Methods Merchant Services 150

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. As the firm scales at $1B, the NRR dips and need not be declining. How is it helping them scale? Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g. Founded in 2011, Chargebee counts businesses, like Okta, Freshworks, Calendly, and Study.com amongst its global customer base.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ProfitWell

NOVEMBER 6, 2019

It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. Many software companies (us included!)

Payment Features 74

Payment Features Payments Subscription Revenue 74

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The product should include product tours, interactive walkthroughs, and in-application (In-App) tutorials.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies. In order for a $1-2.5M

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Chart Mogul

JANUARY 8, 2019

When your product simply isn’t the solution they need, they will drain your support team and pull your resources and attention away from more valuable customers. Yes, acquisition is absolutely vital to continuous growth. So for sustainable growth, retention is just as vital (if not more vital) than acquisition.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. How does Vikas see the space play out in the coming years when it comes to acquisitions? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Neil Patel

APRIL 12, 2021

If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. There are a few costs to consider, including packaging costs and monthly outlays like software and accounting fees. Why Should You Launch a Subscription Box? billion by 2025. Sample Subscription Boxes.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Unbounce

MAY 5, 2020

You’ll be asked to assign administrative permissions to any other users, set up the payment method you’ll be using for your ads—that sorta thing. There, you’ll have the option to create one of three different audience types: A custom audience targets people who’ve already interacted with your brand.

Payment Methods 145

Payment Methods Merchant Services Scale Advertising 145

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. How much of a role does their brand and reputation play? What are the clear differences between a good book and a bad book?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

OPEXEngine

MARCH 10, 2020

So scaling up in that case means that instead of growing into profitability, you are actually deepening the loss with every sale. That also means that if you scale your revenue and your customer base, your overhead costs would grow less and you would grow into profitability. Picture this. Let’s explore the options below.

Payment Methods 59

Payment Methods Scale Benchmarks Payments 59

Chargify

OCTOBER 21, 2020

In fact, if a software company is growing at only a 20 percent rate per year, there is a 92 percent chance the business will cease to exist within just a few years. For example, the metrics selected and the target ranges can vary as organizations move out of their “scale” and ”optimize” phase and into your “stabilize” phase.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Behind the acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Outseta

SEPTEMBER 11, 2017

Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to. Soren Ryherd: We build profitable customer acquisition programs using paid digital advertising. Geoff: 50%-95%!

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

APRIL 15, 2024

In-app support strategies to eliminate them. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides. This could mean they’re unable to get answers, troubleshoot app issues, or learn about product updates on time.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. bao solutions - Digital conversation support for your sales success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory. This is what Tomasz Tunguz has called “ the most successful SMB SaaS acquisition channel ever built.” Where does your product fit?

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5 Vidyard.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

DECEMBER 9, 2019

So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Use a reliable billing system. Use a reliable subscription billing system. But that doesn’t mean starting a subscription company is easy. Do your research.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SmartKarrot

MARCH 8, 2022

She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Anita Toth. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21