FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

CustomerSuccessBox

OCTOBER 21, 2021

The success of your business goes hand in hand with the success of your customer. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey. This is highlighted by the fact that the onboarding process is when 50% of the churn happens. million dollars.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

Software Platform Consulting

MAY 14, 2019

Last week I wrote a post about Fleetcor’s acquisition of Nvoicepay. The acquisition represented an opportunity to learn more about the economics of B2B payments. The acquisition also prompted me to review Bottomline’s financial reports. Nvoicepay netted closer to 10 bps on its $20 billion in payments.

Payment Solutions 40

Payment Solutions Payments Payment Services Technical Review 40

OPEXEngine

AUGUST 17, 2021

If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses: Ditch the spreadsheets. Choose a solution made for B2B. Metrics aren’t just for investors, you’ll need them to grow the business.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer acquisition.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

FastSpring

MARCH 9, 2022

From our own research, we know that sellers that display local currencies and payment methods convert at up to twice the rate of those that don’t. Note: SaaS companies can support 20+ currencies and other popular local payment methods from around the globe using FastSpring’s localized checkout platform. Learn more here.

SaaS Payments 130

SaaS Payments Pricing Payments Payment Methods 130

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. Expansionary revenue.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

Software Platform Consulting

JUNE 25, 2019

The IPO provides another opportunity to examine a massive B2B inter-enterprise network, Change Healthcare’s Intelligent Healthcare Network. It’s a story of how a small EDI player became an impressive company through acquisition and organic growth. Over $500 million in revenue on $1 trillion in claims processed.)

Healthcare 56

Healthcare Payments Payment Services Payment Solutions 56

CustomerSuccessBox

MARCH 25, 2021

Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game. In B2B SaaS you spent anywhere between 1 – 3X times the Annual contract value (ACV) as your Cost of Acquiring the Customer (CAC).

Retention 52

Retention SaaS Payments B2B Business 52

FastSpring

APRIL 4, 2024

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Scale 130

Scale Sales Payment Methods Merchant Services 130

BrightBack

JANUARY 17, 2022

We started Brightback in 2018 with a vision to automate customer retention for digital subscriptions to improve the consumer experience throughout the journey, deliver measurable revenue ROI to the retention manager via Brightback’s churn deflection funnel, and free up product managers to focus on core services and acquire more customers.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Subscription Flow

NOVEMBER 17, 2023

In this blog, keeping these concerns and this specific context in mind, we will go over firstly an understanding of what SaaS customer journey is, see the specifics of B2B SaaS customer journey , before going over a short guide of steps to follow for the perfect Customer journey SaaS. What is SaaS customer journey?

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

SaaSOptics

MAY 25, 2021

That means you accrue revenues for subscriptions and other services that are delivered over time, and you do the same for expenses such as rent, sales commissions, and service expenses delivered over time. Whether it’s through a merger, acquisition, or if you’re one of the lucky ones to go public, the need is great.

SaaS Payments 52

SaaS Payments Payment Features Payment Services Payment Methods 52

Aysling

NOVEMBER 11, 2020

If you have strolled around the Aysling website, then it is likely you have seen the term “ Contracts to Cash ” in quite a few places, and you might be wondering what is Contracts to Cash; and how does it apply to my business? Aysling is not a Marketing Acquisition tool. To answer that, we have to explain what Aysling isn’t first.

Outsourced Development 56

Outsourced Development Payments Payment Solutions Payment Features 56

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. It’s tempting to prioritize new customer acquisition as your top growth priority. . Explore Untapped Revenue Streams. These can be lucrative, too.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. We are enhancing nearly all aspects of our ecommerce and payments capabilities to make our customers even more successful. For the first time, we will process over ten million transactions in 2020. We helped facilitate record growth for our customers.

Payment Methods 91

Payment Methods Payment Services Payment Solutions Payments 91

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Hull

SEPTEMBER 19, 2019

We’ve compiled a list of common B2B use cases along with links to our related resources pages with tactical takeaways to get up-and-running in no time. Acquisition. Attribute revenue to marketing programs: A CDP can track any and every online and offline touchpoint that your prospects have with your company. Activation.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

OpenView Labs

JANUARY 29, 2020

I would argue that freemium fell short in B2B and from its ashes rose the PQL,” he explained in a recent post. With the emergence of product led growth , a business strategy that puts the product front and center in how companies acquire, convert, expand and retain their users, it’s more urgent than ever to revisit freemium.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

Chart Mogul

JUNE 9, 2023

Logo acquisition is harder: upselling and retention are crucial. Christoph Janz, Managing Partner at Point Nine SaaS products are often first on the chopping block when companies affected by shrinking revenue look to slow their burn rate. Renewal, payment, happy days. Join the full discussion on YouTube.

Trends 52

Trends SaaS Payments Payment Solutions 52

ProfitWell

MAY 21, 2020

Click below to get the complete ProfitWell Index for B2B or DTC. How B2B and B2C companies can insulate themselves. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers. How can B2B and B2C companies insulate themselves?

Subscription 68

Subscription Payment Features SaaS Payments Data 68

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? So data analytics, marketing customer analytics, and technology and acquisition.

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. A Bain survey of 870 B2B executives worldwide shows the extent of the challenge. Amplify low-cost sales channels.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Chart Mogul

FEBRUARY 22, 2022

The chart below shows the median Customer churn by a companies average revenue per account (ARPA) per month. As a reminder, ARPA is the average revenue per account i.e. average MRR across all your customers. Below is the data for monthly customer churn rate split by monthly recurring revenue (MRR) band. for <$10k MRR, 4.6%

Churn 52

Churn Payments Subscription Payment Features 52

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. The worst thing about it is that a healthy chunk of that “reliable” revenue is actually pretty unreliable. Customer churn happens when an existing customer stops doing business with you. Yes, we’re talking about churn. What is churn? Probably not.

Payment Methods 66

Payment Methods Churn Subscription Payment Features 66

OPEXEngine

JANUARY 14, 2020

Price/Revenue Ratio. Source: SEC filings – weighted average by company revenue. Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. Deferred Revenue = Deferred Profits.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SaaSX

FEBRUARY 28, 2021

In the simplest terms, capital efficiency means growing profitably , without overinvesting to land customers and drive revenue. The rule of 40 states that at scale, a company’s revenue growth rate plus its profit margin should be at least 40. Revenue per Employee. That’s a revenue treadmill. Churn Rate.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Then, came integration.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Sales Hacker

AUGUST 7, 2020

Sales Manager, SMB New Business Acquisition. Managing Partner- Business Sales. Team Lead – New Business. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. CEO of Bizzit, Head of the B2B~ers Community. Commercial Business Development Manager. Ashley Roberts.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. I'll tell ya just why.). 7 day +0.41% | ?? 90 day +3.31%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

ProfitWell

JUNE 15, 2020

How are churn and new revenue trending over time? MRR gain is new revenue from either acquired customers or upgrades in a given month. MRR loss is churn, or lost revenue from cancellations or downgrades. As consumer trends adapt—your business needs to adapt, as well. AOV = Total revenue/number of orders.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

ProfitWell

JULY 23, 2020

Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Lifetime value determines how long a customer will stay with your company and how much revenue may be generated during that time. AOV = Total revenue/number of orders. Customer Acquisition Cost (CAC).

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

SmartKarrot

JUNE 3, 2021

Most of the successful SaaS businesses are built on partnerships. These partnerships can bring better revenue to a business. This article explores all about B2B SaaS partnership programs- what they are, why they are important, types of SaaS partner programs, how to engage with partners, and how to build a plan around it.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

ProfitWell

OCTOBER 16, 2019

Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SmartKarrot

SEPTEMBER 24, 2021

If you have been wanting to streamline your business processes lately, then hop on to Sage Intacct billing software. Chargify is said to be one of the most sought after billing and revenue management platform that has been specially catered for B2B SaaS businesses. Like what you are reading? contact-form-7].

Payments 10

Payments Payment Solutions Payment Features SaaS Payments 10