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Dear SaaStr: What’s the Best Way to Build a Comp Plan for Account Managers Focused on Upsell? Building a commission plan for Account Managers (AMs) is a bit different than for AEs (Account Executives) because AMs are typically focused on retention, expansion, and upsells rather than net-new sales. The key is to align their incentives with the outcomes you want: happy customers, low churn, and growing accounts.
Its tempting to say yes to everything, but if you want to build a business people refer to, doing everything is how you get forgotten. The post Give the People What They Ask For with Walt Maclay appeared first on Predictable Revenue.
When SaaStr Fund made the first investment in RevenueCat back in 2018, nobody could have predicted that this “simple API for managing in-app subscriptions” would become the infrastructure powering 33% of all mobile subscription apps and reach a $500M valuation in 2025. And more importantly, revenue and user growth that is accelerating at scale.
If you’re still relying on manual payout processes, paper checks, or disconnected systems, you’re more vulnerable than you think. But here’s the good news: digital disbursements offer a faster, smarter, and far more secure way to manage outbound payments. Lets break down how secure digital disbursements can protect your businessand streamline your operations in the process.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SEO coach Tazmin Sulliman shares her four-step framework for redesigning your career with authenticity. Learn how to set achievable goals, manage stress with her BRAVE technique, and celebrate your wins along the way. Rememberyou're not starting from scratch, you're redesigning with purpose!
What separates a good app from a great one? Its not just the design, features, or marketing. It’s what you do with the behavior data your app collects. And by behavior data, I dont mean installs (thats the easy part). I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. All questions you can only answer with: Mobile app tracking.
What separates a good app from a great one? Its not just the design, features, or marketing. It’s what you do with the behavior data your app collects. And by behavior data, I dont mean installs (thats the easy part). I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. All questions you can only answer with: Mobile app tracking.
We’ve already seen something happen in support. You can’t automate 100% of support with AI yet. At least, not reliably. But you can automate 30%-40% of support for real … with top 10% CSAT. So what does that mean for inside sales? Probably something similar by 2026. A 50/50 Sales Team. 50% of your team are humans. 50% are AI. At least for SMB and more routine mid-market sales.
As a software company committed to your customers, you want to do everything you can to set them up for success. For many of your customers, success begins and ends with a seamless checkout experience, and one of the biggest sources of friction is false declines. Here are a few industry statistics from PYMNTS Intelligence to demonstrate what we mean. 11% of digital transactions in the US are falsely declined. 70% of falsely declined transactions are difficult to recover. 60% of merchants (your s
If youre a software provider looking to boost revenue, streamline operations, and deliver more value to your users, ISV integrated payments can be a game-changer. Embedding payments directly into your platform can unlock tremendous benefits both for you and your users. The best part? You stay in control of the customer journey while reducing friction at every step.
Is informational content still worth it in the age of AI Overviews? Discover how to rethink informational content to drive value, trust, and product impact.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
When you think of Whatfix, your mind probably goes to a digital adoption or an employee onboarding platform. But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. The question is: Can Whatfix mobile give you what youre looking for? In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer?
Dear SaaStr: We Have a Ton of VC Interest But Are Profitable. Should We Still Raise? Summary thoughts: Yes, if your balance sheet is weak. Yes, if your gut tells you you need it. Not just want it. But — Probably No if your balance sheet is strong and you’re not sure where to deploy it. Many founders end up regretting taking capital they didn’t need in the end.
In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. Imagine having an army of 10,000 super-smart workers willing to do your bidding 24/7 for free. This vivid idea captures AIs potential to act as assistants and insights machines, boosting efficiency and innovation.
If youve come up in your career through sales, you’re used to living in a world defined by revenue metrics. Pipeline coverage. Win rate. Deal velocity. If youve reached the pinnacle of becoming a chief revenue officer (CRO), you know how to tell a growth story that makes sense to the board and to the market. But if you havent looked closely at how customer success revenue metrics plug into that story, youre probably leaving revenue on the table – and missing a critical opportunity to
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Most social media networks want to draw users onto the platform and keep them there. But, once again, Bluesky is taking the path less travelled. The decentralized social platform loves subverting the norm, and their latest announcement is the perfect example. Bluesky is testing a new livestreaming feature , starting with a small group of accounts and a few high-profile partners.
Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? This article will provide an in-depth guide. We covered: What mobile UX design is (and how it differs from desktop UX). A step-by-step walkthrough of the mobile user experience design process.
Top Posts You May Have Missed: #1. The Great AI Reset: Its Time to Refound Your Start-Up. Now. #2. OpenAI to Hit $12.7 Billion in Revenue This Year. But Wont Be Profitable Until $125 Billion in Revenue #3. The 250,000 Customer Club: How HubSpot and Monday Both Created SMB+ Empires #4. The Bar Today for a Series B #5. Dear SaaStr: How Do I Become a Great Sales Rep?
The generative AI revolution has driven explosive growth in Large Language Model (LLM) applications. To build these AI-powered apps (chatbots, automated agents, RAG systems, etc.) more efficiently, developers rely on LLM orchestration frameworks. These frameworks provide pre-built components and workflowsabstracting away low-level detailsso teams can focus on logic and data integration.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
With money on the mind, its no wonder that SaaS consolidation trends have continued. This isn’t just a fleeting trend; it’s a strategic imperative for businesses aiming for efficiency, security, and a healthier bottom line. In 2025, a sprawling, ungoverned tech stack can quickly become a costly and unwieldy beast, hindering agility and draining resources.
Youve seen great success with your product and want to turn it into a mobile app. But when you try to build it, you realize its way harder than it looks. As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Even simple tweaks, like updating a tooltip or pushing a reminder, can take weeks.
Dear SaaStr: Were At $3m ARR Growing 35%. What Does The Future Look Like? 1. Its going to be a grind. At 35% growth, youll likely double ARR every 2-3 years. That means you could hit $6M ARR in 2 years and importantly, $12M ARR in 4-5 years. While this isnt hypergrowth, its steady. If you can maintain this pace and improve your metrics (like NRR and sales efficiency), you could still build a significant, valuable B2B business over time.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Retrieval-Augmented Generation (RAG) is a cutting-edge approach in AI that combines large language models (LLMs) with real-time information retrieval to produce more accurate and context-aware outputs. In a nutshell, RAG lets an AI system look up relevant knowledge from a database or documents while generating an answer, much like an open-book exam.
Tired of wrestling with software licenses? Youre not alone! We wanted to dive into how to unlock a game-changing technique that can free up your schedule and your budget: automated license reclamation. Lets explore how implementing automated license reclamation can save you significant time and streamline your software asset management. The problem: Time wasted on manual license management For many, managing software licenses is a decidedly manual affair.
Some SaaS trends simmer; others ignite. Then there’s AI, in a category all of its own. This year, SaaS Capital’s industry-leading B2B Benchmarking Survey covered AI adoption and outcomes for the first time and the results are unequivocal: AI is no longer optional in SaaS. What started as an experimental tool has quickly become a defining lever of efficiency, productivity, and now profitability.
Curious about WalkMe Mobile? This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. Youll also see where WalkMe performs best and when another tool might be a better fit for mobile app engagement. Lets dive in! What is WalkMe Mobile? WalkMe Mobile is a part of the WalkMe platform built specifically for mobile apps.
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Artificial intelligence is everywhere from smart content generators to coding assistants and its changing how SaaS products are built and marketed. Terms like Large Language Model (LLM) and AI tool often get tossed around interchangeably, but they arent the same thing. For SaaS founders, product managers, developers, and tech enthusiasts, knowing the difference matters.
Were excited to bring AI-based enrichment to every ChartMogul customer, across both CRM and Subscription Analytics. Late last year, we quietly rolled out an AI-powered enrichment feature to a small group of customers. What began as an internal tool to enhance our own customer data quickly evolved into something much more impactful. Thanks to valuable … Were excited to bring AI-based enrichment to every ChartMogul customer, across both CRM and Subscription Analytics.
Which level do I want to use AI? I find myself asking this question more & more frequently & I think the answer means at work I’ll be using many AIs - not just one or two. AI Level Use Case Description Chat-Based AI Find the best Italian restaurant in the North Beach neighborhood of San Francisco. In-App AI Find a document or generate an overview paragraph within Notion.
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