SaaStr

MARCH 27, 2023

One, when you have really high gross margins, your cost base actually increases much slower than your revenue base. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. Think about additional integrations or additional workflows. Diversity yields results.

SaaS Payments 236

SaaS Payments Technical Review Software Review Venture Capital 236

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Casey Accidental

NOVEMBER 28, 2023

Eventually, the company needed to layer in new advertiser focused loops to monetize, but I’ll skip that detail for now. The company requires either new growth loops or new products to acquire, retain, or monetize better. Retention improves again. (+) Pinterest pauses all U.S. Moves to interest, not friend based discovery.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

ProfitWell

JANUARY 6, 2020

We also have 10 must-have features for subscription billing platforms in 2020. Carl Gold over at Multi Channel Merchant knows we’re living and breathing the recurring revenue revolution—and that the subscription space is only going to expand. Plus, the full Zoho resource so you can check out all ten must-haves for your own platform.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

Andreessen Horowitz

SEPTEMBER 18, 2023

In addition, there tends to be a wide gradient of labor challenges across different domains; e.g. the revenue cycle department likely has more labor pressure than the marketing department.

Healthcare 143

Healthcare AI Artificial Intelligence Payment Solutions 143

FastSpring

JANUARY 29, 2020

Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. More businesses will transition to a subscription model. A push for smarter payment processing. Businesses around the globe will look to simplify their payment tech stack.

Payment Methods 81

Payment Methods Merchant Services Payment Services Payment Solutions 81

FastSpring

JANUARY 25, 2019

Want to learn more about the 5 ecommerce payments trends shaping 2019? By catering to your customer’s unique shopping preferences (this includes accounting for the devices they prefer to shop from), your digital business is effectively taking steps towards maximizing your conversion rate. A push for smarter payment processing.

Payment Methods 61

Payment Methods Payment Services Merchant Services Payment Solutions 61

Neil Patel

JANUARY 11, 2023

Contactless payment methods are tapping into the future of commerce. International Data Corporation (IDC) predicts that 80% of retailers will offer contactless payment and app-based scan-and-pay systems in-store by 2023. IDC estimates this will increase conversion rates by 40% and customer retention rates by 30%.

PayPal 80

PayPal Payment Solutions Payment Methods Merchant Services 80

Intercom, Inc.

JULY 26, 2022

In uncertain economic times, it’s even more important to build a strong, resilient business. And the key to business resilience in 2022? Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Stax

NOVEMBER 20, 2023

TL;DR Founded by American Express in 2010, Small Business Saturday encourages consumers to shop at local small businesses. Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. Increased revenue Small Business Saturday drove an estimated $17.9

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Neil Patel

JANUARY 4, 2023

Change is difficult, and you probably don’t want to switch to the new platform. Currently, over 73 million websites use Universal Analytics, and most are going to continue using Google for their analytics even after the platform is retired. But why do webmasters need to change platforms in the first place? Look, I get it.

Payment Methods 82

Payment Methods Payments Payment Services Payment Solutions 82

Full Session

NOVEMBER 8, 2022

The 8 best session recording tools in 2022. You can deploy the FullSession platform by starting a free trial and adding our code snippet to the source code of your website. FullSession also allows you to integrate with third-party platforms like Shopify , BigCommerce , Wix , and WordPress. Continue reading to learn more.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Kellblog

OCTOBER 13, 2022

Is it MRR (monthly recurring revenue)? Why does the phrase “recurring revenue” appear exactly zero times in Snowflake’s 10-Q ? If ARR is a forward-looking metric [6], what do ARR-based metrics like net dollar retention (NDR) mean [7] in a world without fixed forward commitments? Hence, the revenue recurred.

Metrics 132

Metrics SaaS Payments SaaS Payment Features 132

Chart Mogul

JUNE 9, 2023

Logo acquisition is harder: upselling and retention are crucial. 2022, however, was not as impressive. The top quartile of SaaS business with ARR between $1 and $30 million grew 62.1% in 2022 (vs. Increasing focus on retention to generate income was a common thread in our ChartMogul Live discussion about retention trends.

Trends 52

Trends SaaS Payments Payment Solutions 52

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 billion by 2022. 28% of IT spending will shift to the cloud by 2022. As such, many SaaS businesses are opting for the latter. AI Integrations. In the early days of a business, MRR (monthly recurring revenue) is all you will have to work with. billion of that.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Position Yourself as an Expert.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. Here are six areas to focus on in 2022. Operations: Measure product health indicators, aka the leading indicators that predict future retention.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

AUGUST 7, 2020

Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses.

Payment Solutions 160

Payment Solutions Pricing Payments Payment Services 160

ProfitWell

JULY 22, 2020

However, e-commerce revenues are projected to rise to $6.54 trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. This strategy helped Away generate revenue of $125 million in less than three years. Build a scalable fulfillment process. Create a proactive retention process.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Allison Pickens. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

OCTOBER 27, 2022

At SaaStr, our partners are an integral part of our events. We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide.

Merchant Services 300

Merchant Services Payment Solutions Onboarding Payments 300

SmartKarrot

JUNE 16, 2022

The primary responsibility of a Chief Financial Officer (CFO) is to ensure that various financial business processes such as billing and payment procedures are working smoothly. Subscription billing is defined as the implementation and execution of automated recurring billing processes and consumer payments.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

APRIL 13, 2020

There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud. Owing to cost-effectiveness and confidentiality attributes, SaaS businesses continue to opt for cloud services. Hence, APIs are ubiquitously used for most SaaS businesses.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Using your pricing model to fight stagflation.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

FastSpring

SEPTEMBER 9, 2021

If you sell software internationally, you know how difficult handling cross-border payments can be. From making sure you display the right currencies for each region to supporting your customers’ preferred payment methods, global commerce can come with its fair share of challenges. Table of Contents. What is SEPA Direct Debit?

Payment Methods 142

Payment Methods Merchant Services Payment Solutions Payment Services 142

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Average Revenue per Customer. Join us at SaaStr Europa 2022. The last kind of constituent here is investors and business owners. Or annual recurring revenue for some types of companies.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

CustomerSuccessBox

MARCH 23, 2022

In this blog, we will cover the distinctive engagement approaches across onboarding and retention. So, the customer engagement model is basically a structure and a more specific process that a business can use to maintain the ongoing relationship with its customers. Retention Models. What is a Customer Engagement Model?

SaaS Payments 52

SaaS Payments Payment Methods Engagement Payment Solutions 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. The philosophy of customer success has changed how CEOs think of their customers and business. Top Customer Success Books for Customer Success Managers to read in 2022. Want to turn around churn into growing recurring revenue?

Customer Success 52

Customer Success Management SaaS Payments Payment Features 52

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. With such a big push for subscriptions, it’s important that your digital business has a firm understanding of SaaS metrics.

Payments 61

Payments Finance Subscription Payment Features 61

Intercom, Inc.

JULY 14, 2022

Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line. My main focus at the time was not industry – I didn’t know anything about payments.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

User Pilot

JANUARY 17, 2022

Product onboarding is the ongoing process of educating your users in getting the most out of your product. Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. That is to say: the customer education that takes place immediately after new users join your platform.

Onboarding 100

Onboarding Payment Solutions SaaS Payments Payment Methods 100

SmartKarrot

SEPTEMBER 25, 2020

Generally, a subscription-based contract is marked by renewals and recurring payments. billion by 2022. This radical shift from regular software to cloud-based platforms has fostered new dynamics in the B2B market. Overall, the gain for your company will be increased revenue in the long run.

SaaS Payments 8

SaaS Payments Strategy Payment Services Payment Features 8

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. With such a big push for subscriptions, it’s important that your digital business has a firm understanding of SaaS metrics.

Finance 63

Finance Subscription Payment Features Payments 63

User Pilot

AUGUST 15, 2023

Finally, you must analyze customers’ in-app activities after launch to drive retention. Your post-launch plan should, therefore, consist of a detailed customer retention strategy. Likewise, you’ll also need a way to convince prospective customers to commit to ongoing payments.

ChatGPT 83

ChatGPT SaaS Payments Marketing Social Media 83

Neil Patel

MARCH 8, 2023

Fast forward to 2022, and that’s still the case. Penney, for example, makes 99% of its revenue from items sold on sale , and three-fourths of this is marked down 50% or more. You become embedded in the customers’ minds, influencing their buying, affecting their browsing, and subtly moving the needle on their customer lifetime value.

Customer Lifetime Value 76

Customer Lifetime Value Payment Methods Payments Payment Features 76