SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. While 2022 was a gloomy year, the skies are parting in 2023. The average growth rate in Cloud100 in 2022 was 100%, and this year it fell to 55%.

Cloud 305

Cloud Payments Software Review Payment Solutions 305

FastSpring

JUNE 9, 2025

FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties. Retention Strategy Rather than losing customers permanently due to cancellations, the pause feature provides an alternative. in 2022 to 34.2%

Merchant Services 78

Merchant Services Subscription Payment Features SaaS Payments 78

Stax

FEBRUARY 19, 2025

For companies looking to scale, Independent Software Vendors (ISV) are a crucial tool that provides specialized software solutions that integrate seamlessly with existing business tools. As anISV, Stax works with a number of software partners to give sub-merchants total control over how they operate their businesses.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. Cloud Predictions for 2022: Unbundling of the Office. Diversity, equity and inclusion software taking their rightful place.

Cloud 258

Cloud Scale Payment Methods Payment Solutions 258

SaaStr

NOVEMBER 21, 2022

Brex then scaled its payments business quickly. In five years, they went from a $120,000 pre-seed round to a series D at a $12 billion valuation in early 2022. . Then, it built an entire ecosystem around it, soon launching Shopify payments, an embedded payment tool that quickly became the largest piece of the business.

Payments 240

Payments Payment Methods Embedded Payments Scale 240

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. Sometimes you can offer flexible payment terms to customers, but then finance part of the future payments to recover the CAC upfront and be able to redeploy the cash in the future.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Stax

MARCH 17, 2025

Adding PayPal to your list of accepted payment methods opens up a range of benefits for you and your merchants alike. Benefits for merchants Increase conversions – The primary advantage of adding PayPal, Venmo, and Pay Later as payment options is that they enable merchants to boost conversions.

Merchant Services 88

Merchant Services Stax PayPal SaaS Payments 88

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. This ability to instantly self-serve – where otherwise frustration may have built – increases the likelihood of retention and increased conversions. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. According to a 2023 360MatchPro study, revenue from one-off donations decreased by 12% in 2022, while monthly charity payments rose by 11%.

Payment Solutions 105

Payment Solutions Payment Methods Payments Payment Services 105

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. What is product onboarding?

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Andreessen Horowitz

SEPTEMBER 18, 2023

The tasks are labor-intensive, with low historical adoption of traditional software products to facilitate them. These are areas where hiring “AI staff members” (versus buying software and mandating employees to change their workflow to use it; see third criterion below) has high potential for uptake. better than the status quo.

Healthcare 140

Healthcare AI Artificial Intelligence Payment Solutions 140

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. As more subscribers join, manually sending out invoices will result in a storm of wasted paper, missed payments, and late penalties—none of which are beneficial to your business.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Test creative SaaS pricing model combinations to unlock revenue.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

User Pilot

DECEMBER 6, 2021

acquisition, activation , adoption , retention, revenue ( expansion ), and referral. HEART stands for Happiness, Engagement, Adoption, Retention, and Task Success. Product metrics like conversion rate, retention rate, and more are tracked and analyzed to generate insights that can fuel the growth of a business.

Metrics 98

Metrics Management SaaS Payments 98

FastSpring

JANUARY 29, 2020

This way, we can ensure that we’re not only improving our ecommerce solution to better meet your needs, but also the ever-changing demands of the digital economy. Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. A push for smarter payment processing.

Payment Methods 82

Payment Methods Merchant Services Payment Services Payment Solutions 82

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. What is PCI DSS? Candice explains the basics of PCI DSS. The shift to PCI DSS 4.0

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two.

Payment Solutions 181

Payment Solutions Pricing Payments Payment Services 181

FastSpring

JANUARY 25, 2019

This way, we can ensure that we’re not only improving our ecommerce solution to better meet your needs, but also the ever-changing demands of the digital economy. Want to learn more about the 5 ecommerce payments trends shaping 2019? A push for smarter payment processing. Keep reading to find out more. billion , a 19.3%

Payment Methods 73

Payment Methods Payment Services Merchant Services Payment Solutions 73

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. And account management, which is basically around for retention and also upsell of different products. It’s also about payment methods. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

JULY 26, 2022

And the key to business resilience in 2022? According to recent research from Asana , workers in 2022 are spending 58% of their time on “work about work”. These are activities such as searching for information, switching between apps, and chasing status updates. “68% Excellent customer experience. Now multiply that 2.5

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

Valuize Consulting

NOVEMBER 25, 2024

Reconciling Financial Metrics with Established CS Metrics Some may wonder how these financial metrics align with established Customer Success indicators like Gross Revenue Retention (GRR) , Net Revenue Retention (NRR) , Cost to Serve , Gross Margin , and Customer Acquisition Cost (CAC).

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Net and Gross MRR Retention Rates.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

Intercom, Inc.

JULY 14, 2022

Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line. My main focus at the time was not industry – I didn’t know anything about payments.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

CustomerSuccessBox

MARCH 23, 2022

In this blog, we will cover the distinctive engagement approaches across onboarding and retention. A complex enterprise software, that sells a somewhat complex solution, uses the high touch model. Lower-priced, higher-volume products and solutions, which are usually less complex use a low-touch onboarding model.

SaaS Payments 52

SaaS Payments Payment Methods Engagement Payment Solutions 52

Neil Patel

DECEMBER 8, 2020

There’s no doubt that mobile commerce is on the rise — emarketer reports that mobile commerce will grow by 68% in 2022. The Net Promoter Score is one of the best ways to improve customer retention over the long-term. Buying a like is a never-ending cycle of payment. It can also be measured by your Net Promoter Score.

Mobile 145

Mobile Payment Methods Engagement Social Media 145

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. Getting more customers to subscribe to your software or services is one sure way to increase ARR. Protect your retention rate.

Finance 86

Finance Subscription Payment Features Payments 86

User Pilot

FEBRUARY 18, 2022

Having helped thousands of SaaS teams with onboarding, we can assure you that other web apps have faced the same challenges that you have. Website tours are valuable because they make users activate faster and more consistently, leading to a higher rate of retention in the long-term. Let’s get right into it.

Payment Methods 52

Payment Methods Payment Solutions Software Review SaaS Payments 52

User Pilot

AUGUST 15, 2023

Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today! Your post-launch plan should, therefore, consist of a detailed customer retention strategy. What is a product launch marketing plan?

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice. Will Larson , CTO of Calm. Maggie Hott , Director of Sales at Webflow.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. Getting more customers to subscribe to your software or services is one sure way to increase ARR. Protect your retention rate.

Payments 73

Payments Finance Subscription Payment Features 73

User Pilot

JANUARY 27, 2023

In contrast, freemium requires no payments whatsoever but offers limited functionality. Track user behavior data to identify friction and help users reach activation stages with in-app guidance. Paid trials have the highest retention rates but at the cost of lower sign-up volumes. Source: State of SaaS Onboarding 2022 Report.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Neil Patel

JANUARY 4, 2023

Combined, these factors create the following issues with Universal Analytics: UA struggles to track people who use apps and websites to access business information. Data Retention Settings. Unfortunately, data retention via UA has always been very limited. There’s also a greater emphasis on privacy than ever before.

Payment Methods 95

Payment Methods Payments Payment Services Payment Solutions 95

ProfitWell

JULY 22, 2020

trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. However, with safe and secure payment methods such as Stripe and Paypal, it is now just as convenient for manufacturers. Create a proactive retention process. This is why it's crucial to have a customer retention program.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93