ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Customer Success Around the Web.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

Sales Hacker

MARCH 1, 2024

Here are a few benefit sticking points: Owned media can be measured by subscriptions. Platforms like Substack and Patreon allow consumers to connect and support creators through subscriptions. With subscriptions, SaaS companies are able to organically build a targeted email list.

VP of Engineering 88

VP of Engineering Scale SaaS AI Search 88

CustomerSuccessBox

DECEMBER 3, 2021

You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities. They’d want to do more on their own.

Customer Success 52

Customer Success Data Technical Review Headcount 52

ChurnZero

MAY 17, 2022

The company plans on doubling its headcount in 2022. ” ChurnZero’s recent accolades and acknowledgments include: APPEALIE Awards: Abby Hammer , ChurnZero chief customer officer and head of products, was named a 2021-2022 SaaS Leader by APPEALIE , a software leadership award honoring top marketing and customer success executives.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SmartKarrot

DECEMBER 18, 2020

So, to stay ahead of the curve, it is worth having a look at the latest trends in customer service that are going to hit the road in the year 2021. 3 Proactive customer engagement is going to be the top priority for the year 2021. Customer service technology trends have shown that year 2021 would bring more investment into this. #5

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

So, to stay ahead of the curve, it is worth having a look at the latest trends in customer service that are going to hit the road in the year 2021. 3 Proactive customer engagement is going to be the top priority for the year 2021. Customer service technology trends have shown that year 2021 would bring more investment into this. #5

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. So your goals in terms of headcount remained stable from pre-pandemic to post-pandemic? But at that level, it’s about more than just adding some headcount to individual teams, you’re building new teams, you’re creating new roles, potentially new reporting lines.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Kellblog

NOVEMBER 23, 2022

This year that’s 2021. In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). So, present context. Specifically: One year of history.

Technical Review 138

Technical Review Software Review Forecasting Churn 138

Kellblog

JANUARY 2, 2024

PE software acquisitions were at roughly pre-pandemic levels in the first three quarters of 2023, though still well below 2021 and 2022 highs. While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Partial hit.

AI Search 133

AI Search Technical Review Technical Advisors ChatGPT 133