Navint

JANUARY 29, 2019

Tien Tzuo was the featured speaker for the Executive’s Club of Chicago inaugural program of its 2018-2019 Signature Series. And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky.

Payment Features 53

Payment Features Subscription Marketplace as a Service Scale 53

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. I am going to focus on my customer because that allows you to design products and services that make sense for them,” noted Dave. No company can make every customer happy all the time.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Neil Patel

JANUARY 21, 2021

The best knowledge we have of Google’s algorithm comes in the form of major algorithm updates like: Mobile-first update (July 2019): Googlebot now looks at all websites as a smartphone, prioritizing sites that work well on mobile devices. You can get a quick fix through services like Mobify or Duda Mobile.

Outsourcing Services 145

Outsourcing Services Social Media Mobile Scale 145

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Are customers churning? Employee Retention. Customer Health.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

SaaStr

JANUARY 28, 2020

The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? And churn got higher than the SMEs, but we all came out of this recession saying, “We kept all of our logos.” It’s just a superpower in 2019. We were wrong.

Sales Hiring 237

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 237

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 293

SaaS Payments Scale Payment Solutions Payment Services 293

OpenView Labs

NOVEMBER 30, 2021

That’s triple the rate of 2020 (100%) and double that of 2019 (165%). . Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. .

Payment Services 98

Payment Services Benchmarks SaaS Payments Merchant Services 98

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. This podcast is an excerpt from Agnes’s session at SaaStr Europa 2019. And you can see a lot of churn in those first couple of days. Harry Stebbings. Rachel Hepworth.

SMB 215

SMB Scale Startup Marketplace as a Service 215

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. It seems like 2019 is starting with a cool down. Almost every step requires paperwork and postal service, many entail physical presence. Bold Prediction : Berlin will have a central digital freely accessible kindergarten register by the end of 2019.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Intercom, Inc.

JANUARY 23, 2020

Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. In a 2019 earnings release, HubSpot CEO Brian Halligan characterized the company’s evolution as one from “an all-in-one suite to an all-on-one platform.”. So, how has Nick responded? A lot of that kind of thinking.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183