OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 98

Scale Underperforming Technical Team Headcount Software Review 98

OpenView Labs

SEPTEMBER 24, 2019

It was an important realization because the great weakness of typical enterprise software is that it’s overcomplicated. Using APIs, smaller software companies or indie developers around the world were able to extend Atlassian products with pluggable components to solve different use cases. Distributing Midori apps where users live.

Payment Solutions 72

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 72

SaaStr

FEBRUARY 26, 2019

Also, don’t miss out on the lowest prices EVER on SaaStr Annual 2020 tickets. And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. And then I convinced him to come back in 2009, and the rest is history.

Acquisition 160

Acquisition Sales Recruiting Scale Sales Hiring 160

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Payment Methods Scale Underperforming Technical Team 63

ChurnZero

AUGUST 4, 2023

Customer success teams need to be on the lookout for the signs and symptoms of churnand then act quickly to diagnose a potential issue. The customer is facing budget cuts In good times and bad, businesses are always looking for ways to reduce expenses. Often, it develops slowly over time. This happens to customers as well.

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably.

Sales Hiring 244

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Michelle started the company during an economic downturn in 2009. One thing we did as a company was … It was last Monday, our executive team said, “You know what?

Sales Hiring 260

Sales Hiring Scale Technical Review Outsourcing Services 260

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business? We really wanted to simplify supply chains.

Payment Solutions 179

Payment Solutions Payments Outsourcing Services SaaS Payments 179

Unbounce

AUGUST 29, 2019

And while we considered illustrations, our design team ultimately decided to go in a different direction. As marketers trying to stand out in an increasingly competitive industry—is it bad for us to follow design trends? At the same time, this obsession with visual branding can come with a heavy price tag. what gives?

Trends 112

Trends Software Review Development Team Review Technical Review 112

Kellblog

FEBRUARY 2, 2023

But in 2009, with the founding of A16Z , came a new era of founder friendliness and along with it a founder invisibility cloak (or should I say invincibility cloak) whereby the presumption that the founder should run the company became nearly absolute. Consumption pricing. Retain is the new add. SaaS rationalization. Bankruptcy.

Software Review 140

Software Review Development Team Review Underperforming Technical Team Scale 140

SaaStr

JULY 29, 2020

Michelle started the company during an economic downturn in 2009. And so we started to work on this in 2009. So we started Cloudflare in 2009 and today we have about 1400 people around the world. So we’re really proud of that and our whole team is really proud of that. I was doing my MBA at grad school.

Sales Hiring 251

Sales Hiring Outsourcing Services Scale Sales Recruiting 251

SaaStr

JUNE 3, 2020

The company went public in 2009 and was acquired by Yahoo in 2012 for $270m, a 50% premium on existing share price. Who should be brought into the meeting other than the sales team? The company went public in 2009, and was acquired by Yahoo in 2012, for $270 million, a 50% premium on the existing share price.

Sales Hiring 236

Sales Hiring Scale Technical Advisors Outsourced Development 236

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 203

Scale Underperforming Technical Team Sales Hiring Interviewing 203

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M How to Develop a Customer Success Strategy. Customer Acquisition.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

SaaStr

AUGUST 19, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front-row seat at some of these turnarounds that iconic brands like Evernote, and more recently on the board at Gap which is undergoing its own transformation. And what’s the best case?

Scale 293

Scale Underperforming Technical Team Sales Hiring Leadership 293

SaaStr

JULY 10, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front row seat at some of these turnarounds at iconic brands like Evernote, and more recently on the board at Gap, which is undergoing its own transformation. And what’s the best case?

Scale 270

Scale Sales Hiring Pricing Sales Recruiting 270

Sales Hacker

APRIL 26, 2019

What do you do to regroup and recover when you have a bad day? Describe how/if you are a team player. Examples: “I am great at new business development. OR, “As a manager, I am really good at developing people. I doubled the number of sales reps on my team and led them to revenue growth of over 75% last year.”.

Sales Recruiting 22

Sales Recruiting Interviewing Sales Hiring Underperforming Technical Team 22

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 14:58) The evolution of Levelset’s sales motion and pricing strategy. (29:06) 35:30) Optimal team structures for SMB sales organizations. (52:25)

Scale 113

Scale Sales Hiring Scaling CTO Coach 113