Top 10 Mistakes In 10 Years From Gainsight CEO Nick Mehta
SaaStr
APRIL 2, 2023
Eventually, you end up with 2000 contract types for 1000 customers. This causes many problems: Complexity for customers Frustration for client-facing teams Difficulty in analyzing the business Inevitably, companies like Gainsight then end up going through a massive project to “simplify” policies, pricing, and complex systems.
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