Intercom, Inc.
JULY 2, 2020
But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. It’s become a better approach for them.
User Pilot
MARCH 7, 2024
AI writing assistants help teams make their microcopies concise but informative and engaging. For example, this could involve social media interactions, newsletter consumption, or communication with customer support. So if you record 100 DAUs and 2000 MAUs, user stickiness is 5%: User Stickiness = (100/2000) x 100 = 5% User stickiness.
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Intercom, Inc.
SEPTEMBER 19, 2019
This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.
User Pilot
MARCH 29, 2023
Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. They also rate highly how Appcues has been consistently improving the product and the responsiveness of the customer support team. according to G2 reviewers.
Aaron Beashel
OCTOBER 31, 2016
During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.
Sales Hacker
NOVEMBER 24, 2020
Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].
Kellblog
FEBRUARY 2, 2023
Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. Those business-oriented CS teams who thought customer advocacy meant generating customers who advocate for the company will continue to thrive. Siloed ops led to QBRs that resembled tag-team cagefights.
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