customer-success-leadership 
Intercom, Inc.
MAY 20, 2019
The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.
Totango
MAY 30, 2019
Totango was honored for its leadership and innovation as the leading enterprise customer success platform. Totango Spark empowers enterprises to extract actionable insights from data across the customer lifecycle to quickly drive long-term business results. AI and automation tools are very powerful.”
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Intercom, Inc.
MAY 8, 2019
We specifically wanted to pick her brain all about customer acquisition : just how does HubSpot do it, and what marketing tactics do they deploy? To start a successful business and get customers, all you really needed was a good idea and an internet connection. ” Your best marketer is your customer.
ChurnZero
MAY 31, 2019
customer churn risk ) and how that churn monster might be successfully defeated. We hope you have found the advice to be useful in overcoming common obstacles in your customer retention efforts. Awesome job at defeating that customer churn monster and winding up on top! Churn Monster #1 – Disengaged Customer.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. In this webinar, you will learn to: Build a customer-centric culture.
OpenView Labs
MAY 6, 2019
Customer Success is fundamentally about helping other people, and as a result, most Customer Success Managers have amicable and agreeable personalities. However, these same traits can lead them to shy away from conflict, which negatively affects customer relationships. Establish and agree on a success plan.
SaaStr
MAY 24, 2019
Here’s what Andy talks about: *Selling the way your customers want to buy. It was growing pretty fast, we were successful and became, to some degree, victims of that success. And, customers now and start to understand the value of usability because no one wants a shelfware. Missed the session? We had a pretty big team.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
Speaker: Donna Shaw - Senior Product Manager & Eric Frierson - Director of Innovation for Public and School Libraries
Nonetheless, by leveraging foresight and valuable insights, you can cultivate a thriving product management team that works together harmoniously to craft customer-centric products. Master the art of communication for team success, informed leadership, and nurturing strong customer relationships Don't miss out and register now!
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