SaaStr

JUNE 7, 2019

By: Rob Nathan, EVP, Integrated Solutions at CardConnect. Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Whether we want to admit it or not, payments can play a big and often unseen role in contributing to or reducing customer churn. Securing payments.

SaaS Payments 235

SaaS Payments Payment Services Payment Methods Payment Solutions 235

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

APRIL 24, 2021

ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). . Half of its revenues comes from its software. And yes, it’s a software company. That ends up acting a lot like a traditional SaaS software contract at a practical level.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Improved Payment Security : Security is a major concern in payment processing.

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. There are over 400M small businesses worldwide.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

OCTOBER 27, 2022

That’s why we give boards and leadership teams an elegant solution that simplifies governance. With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Qwilr is the tool of choice for scaling B2B sales teams.

Merchant Services 244

Merchant Services Payment Solutions Onboarding Payments 244

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 159

Payment Methods Payment Solutions Payments Merchant Services 159

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. How do you scale PLG? How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? What does scaling Enterprise ARR mean? Most software developers are skeptical.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. We’re seeing more and more companies, particularly cloud companies with the ability to scale, and grow even more rapidly in the new normal.

Cloud 283

Cloud Scale Payment Methods Payment Solutions 283

SaaStr

JANUARY 18, 2022

Unless there is a huge earn-out or retention payment tied to performance, the pressure is partially off. You may be asked to own new stuff beyond just what your company / app does. Contingent payments incent — and modify — behavior. My top 8 learnings of … What Changes: The pressure is partially off. Not all of it.

New CTO 350

New CTO Payment Solutions Payments Payment Services 350

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. GlossGenius is a vertical SaaS and payments company for the beauty and wellness industry. Is your app part of a larger predictable work sequence?

Cloud 311

Cloud Payments Software Review Payment Solutions 311

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. This article will cover everything you need to know about Click to Pay, including its history, how it works, and how you can implement the payment method in your business. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

JULY 26, 2022

SMBs don’t really budget for much, so if the business goes down, software purchases often go down very quickly too. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be relentless about building features that increase retention.

SMB 363

SMB Churn Payment Services SaaS 363

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge!

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

NOVEMBER 21, 2022

Brex then scaled its payments business quickly. Then, it built an entire ecosystem around it, soon launching Shopify payments, an embedded payment tool that quickly became the largest piece of the business. Tip #3: Scale with customer-centric innovation. . Winning with customer-centric innovation.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

Stax

APRIL 15, 2025

It can help forecast future revenue, keep on top of performance of various customer segments, and measure customer retention and churn. To improve your MRR, focus on expanding revenue from existing customers, reducing churn, and improving customer retention. Here are some of the key ways you can scale your MRR.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. Even shrunken budgets still had money to move from old, dated vendors to new solutions that cost the same or less.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

ChurnZero

MAY 16, 2025

While some CRMs allow for basic account management, they still lack the tools to proactively manage customer retention, identify churn risks , or drive product adoption. The data integrations available in CS platforms like ChurnZero help CS teams monitor customer health, automate engagement, and drive retention.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Baremetrics

MARCH 31, 2021

SaaS and subscription companies like yours need to collect and manage recurring payments at scale. Regular payment gateways like SagePay and WorldPay won't cut it. All the data your startup needs Collecting payments is just one step of effective subscription management. It's the No.1 Try Baremetrics free. Square Fees: 3.5

Merchant Services 98

Merchant Services SaaS Payments Payment Services Payment Features 98

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. This ability to instantly self-serve – where otherwise frustration may have built – increases the likelihood of retention and increased conversions. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained?

Scale 254

Scale Sales Hiring SMB Payment Services 254

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Send invoices and/or payment notifications. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. Manage active subscriptions (e.g.,

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

User Pilot

JULY 23, 2020

You’re leaving cash on the table for your competitors to sweep up if you don’t have a strategy for retention marketing. So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. What is Retention Marketing? How to Measure Retention. Day 1 Retention. Week 1 Retention.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Stax

JUNE 18, 2024

This could be a subscription box, a SaaS (Software as a Service) product, or even just a streaming platform like Netflix. In this blog, we’re exploring how subscription management software works: The benefits, features, and what to look for in a best-in-class solution.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Tom Tunguz

JANUARY 3, 2018

Below are 7 predictions about the startup software ecosystem. It permit companies to bring US dollars held abroad (from software sales in other countries) back to the US at a lower tax rate than before. The scale is enormous. How many of them do you agree with? The repatriation holiday is part of the new tax plan.

SaaS Payments 204

SaaS Payments Scale Blockchain Artificial Intelligence 204

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. With FastSpring, customers get the latest version of your products in the form of files and software keys delivered to their inbox after they’ve completed their purchase. Easier to Scale. Popular SAAS Revenue Models.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Customer retention.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. From healthcare to construction to finance, every industry is powered by digital solutions tailored to their unique needs. What is an ISV (Independent Software Vendor)? What is an ISV Partner?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. Distributing relevant content and communicating with customers and users at scale. So what’s the solution? Technology.

Customer Success 164

Customer Success Payment Solutions SaaS Payments Scale 164

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. These companies can scale really efficiently. Actually, two.

Payment Solutions 211

Payment Solutions Pricing Payments Payment Services 211