Stax

MARCH 16, 2025

The True Cost of User Churn Customer churn is more than just an operational inconvenience – it directly impacts a SaaS company’s bottom line. In other cases where the users may use more robust features or come across unique issues, this includes having access to a customer service representative they can reach out to.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 223

Underperforming Technical Team Technical Review Payment Methods Payments 223

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Why is the client onboarding process important for financial services?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

BetterCloud

JANUARY 15, 2025

Ensuring its privacy and security requires the proper infrastructure, people, processes, and practices in place. This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Churn rate. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

FastSpring

APRIL 8, 2021

Is it really worth changing your checkout process to accommodate digital wallet users? Digital wallets are financial accounts that allow users to store funds, make transactions, and digitally track payment histories. While it may vary based on the digital wallet, the service works in two distinct ways. What is a Digital Wallet?

Payment Methods 148

Payment Methods Payment Services Payment Solutions PayPal 148

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. Let’s say you ran a CRM business where you charged your customers $1000 a year over 12 monthly payments. Let’s get started.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStock

FEBRUARY 13, 2019

Tienpay enables merchant payments, person-to-person transfers, and vouchers, among other functionalities. . The platform integrates with 100+ shipping services and ensures discounts for many of them. The platform integrates with 100+ shipping services and ensures discounts for many of them. Founders : William Tien.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Casey Accidental

OCTOBER 20, 2020

Light marketplace: a network model focused on transactions that happen without facilitation by the marketplace. Heavily managed marketplace: a network model that facilitates transactions by participating in the delivery of the transaction in a meaningful way e.g. Uber, Amazon, Faire.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Scytale

JANUARY 21, 2025

As of October 2024, National Public Data has declared bankruptcy and permanently closed its operations. terabytes of customer data from Ticketmaster through a cloud database hosted by a third-party data services provider. The breach was attributed to vulnerabilities in the platform, specifically weak API security.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

Scytale

SEPTEMBER 3, 2024

Many organizations struggle to find a clear path to HIPAA compliance. They are constantly led off course by trying to understand the complicated terminology, policies and requirements surrounding compliance. The Department of Health and Human Services (HHS): HHS is responsible for issuing HIPAA regulations and guidance.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 160

Scale Payment Services Payment Methods Scaling 160

Neil Patel

DECEMBER 13, 2020

Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. It turns a really inefficient workflow into a streamlined process with tools to identify, sort, tag, and store all kinds of file types.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Subscription Flow

OCTOBER 2, 2024

Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account. They also work on potential solutions to plug the holes in their accounting processes which cause revenue leakage. It also reduces your payment collection costs, and enhances cash flow.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Effective API monitoring helps prevent these issues by improving uptime, identifying bottlenecks, and ensuring smooth operations. Great for small to medium teams with a pay-as-you-go pricing model.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. For too long, gaming operators have been forced to choose between three competing priorities: Speed: Providing fast responses to keep players in the game. The real cost: Increasing budgets that don’t correlate to increased results.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. The answer is simple.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Neil Patel

SEPTEMBER 28, 2021

Here’s a simple example of what it looks like (alongside HTML, in this case): The reason PHP is so popular is because it operates server-side, which means it’s already embedded in HTML so it’s simple, efficient, and forgiving. However, this flexibility is what gives developers room to work without too many restrictions.

Underperforming Technical Team 134

Underperforming Technical Team Payment Methods Payment Services Payments 134

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Incredo

NOVEMBER 21, 2019

Software to track analytics, transfer payments, manage inventory, create videos and for many other things. In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Baremetrics

DECEMBER 28, 2020

You may be thinking, “How bad can it be?” According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. Introducing: a successful dunning process. What is a dunning process? What is a dunning process? Your team follows up and payment is recovered.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 162

Payments Merchant Services Payment Solutions Payment Services 162

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. With annual payment, you get 20% off. View all user behavior data in one clear, simple dashboard. No worries!

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. I mean payment cultures, payment habits are, yeah, different in every country all over the world.

Payment Methods 155

Payment Methods Merchant Services Payments Payment Services 155

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. There’s a lot of services. David, you talked a bit about the team and the founders.

Payment Solutions 204

Payment Solutions Pricing Payments Payment Services 204

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Strategy 104

Neil Patel

APRIL 12, 2021

By offering a subscription-based service, it’s much easier to manage your stock levels. You can devote more resources to buying (and selling) the products your customers truly want, and you’ll waste less stock in the process. What’s more, you can reduce your operational costs by streamlining order fulfillment and logistical processes.

Outsourcing Services 134

Outsourcing Services Payment Methods Payment Features Subscription 134

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150