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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206
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38 Bright Asian SaaS Stars

SaaStock

was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. from MDI Ventures, Innosight Ventures, and others. The online platform has a range of functionalities, including e-signature, e-contract, and digital evidence presentation, among others.

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How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. But let’s step back a minute, you’ve got three reps on your team already, doing whatever revenue, four, and you want to triple your revenue. Whatever you do, hire two.

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Kellblog Predictions for 2022

Kellblog

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

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Funding in the Time of Coronavirus with Mark Suster (Video + Transcript)

SaaStr

So people were paying people to take their futures contracts. That happens in venture capital, and that’s happening right now. Every venture capitalist is stress testing his or her own portfolio. They don’t want to p**s off management teams that face dilution from down rounds.

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Busting the Myths About Startup Success with BlackLine’s Founder CEO (Video + Transcript)

SaaStr

My marketing team wanted me to do the world’s most boring video. We decided at that point to bite the bullet and say everything we’re going to do, whether it’s how we architect the software, how we go to market, how we actually contract everything is SaaS from here on out. Venture capitals are playing a numbers game.

Startup 270
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Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Intercom, Inc.

I’m self-taught with coding, and I have a great connection with youth, so I was lucky enough to get a contract in the New York City public schools on an afterschool basis. At that time, I had my own full-time business in contracting. I lost that contract.” So, they started losing dozens of contracts.