Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Subscription Flow

NOVEMBER 13, 2023

The subscription economy is booming. However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. These demands can be very challenging to keep up with in the highly competitive industry.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

Business Model 267

Business Model SaaS Payments Payments Headcount 267

SaaStr

OCTOBER 21, 2023

Dear SaaStr: What is the average percentage of annual vs. monthly plan sold for a BtoB SaaS startup targeting the SMB market? Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. 20%+- will pay annually to save money.

Data 235

Data SMB Payment Features Churn 235

Stax

APRIL 17, 2024

The software comes with built-in invoicing features that allow clients to pay online with a credit card or PayPal. Yard Bill lets gardeners offer subscriptions, view detailed payment histories, and create customizable web pages. and onboarding (can it be customized to your unique business?). Payment integrations.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Inturact

APRIL 30, 2024

If you're like many SaaS founders, product marketers, and managers, you might find yourself in this spot: You've signed up for Userpilot, but you're not sure if now's the right time to dive into setting it up. And you're worried about not making the most of your Userpilot subscription if you jump in unprepared.

Onboarding 88

Onboarding Subscription Payment Features Product Marketing 88

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business. In this guide, we’re going to teach you what you need to know about SaaS billing systems and how to choose them.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 82

Onboarding Metrics Retention Scale 82

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 93

Onboarding Technical Review Software Review Scale 93

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 83

SaaS Payments Business SaaS Payment Solutions 83

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 74

Onboarding SaaS User Experience Engagement 74

FastSpring

JULY 12, 2019

Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. 30 (average recurring revenue per account) * 24 months (partnership length) = $720 CLV. What is Customer Lifetime Value?

Customer Lifetime Value 66

Customer Lifetime Value Payment Features Finance Payment Solutions 66

Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. For example, if you have a project management app, then you can add payment features that allow people to use your software to take payments from their clients.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Subscription Flow

JANUARY 29, 2024

In the context of subscription models, accrued revenue is the money that a business has made but hasn’t yet received in cash. However, there are various complexities of handling accrued revenue in subscription businesses. However, there are various complexities of handling accrued revenue in subscription businesses.

Payments 59

Payments SaaS Payments Payment Services Subscription 59

FastSpring

DECEMBER 12, 2022

Factors to consider when choosing an international payment gateway. FastSpring: Merchant of Record for global SaaS companies. 9 other international payment gateways for SaaS and non-SaaS businesses. Related: International Recurring Payments (How We Handle It for You). Easy to access self-serve portal.

Payment Services 123

Payment Services Merchant Services Payment Methods Payment Solutions 123

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 78

Strategy Business SaaS Customer Lifetime Value 78

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 80

Onboarding SaaS Payments Payment Services Payment Solutions 80

OPEXEngine

JULY 14, 2020

SaaS customer onboarding is so critical—it’s really where the customer relationship is won or lost. How you onboard your customers is specific to your contract value, subscription length, product complexity, and target market. Before you can define your onboarding cadence, you need to define what on-boarding is.

Onboarding 52

Onboarding SaaS Customer Success Software Review 52

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. Let’s onboard some new customers.

Onboarding 99

Onboarding SaaS Churn Social Media 99

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. While keeping your clients satisfied can feel like a challenge at times, churn is frequently caused by mistakes in the onboarding process. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

How To Buy Saas

APRIL 4, 2023

Image: Pixabay Subscription-based businesses are everywhere nowadays. And it doesn’t matter whether you’re seeking recurring deliveries of cosmetic products , tasty snacks , or gourmet dog food — whatever the niche, it’s highly likely that there’s a subscription service built to cater to it. trillion by 2025.

SaaS Payments 52

SaaS Payments Payment Services Payment Features Payment Methods 52

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing .

Trends 98

Trends B2B Scale Payment Features 98

Natalia Luneva

FEBRUARY 3, 2021

In this session Étienne and I discuss email onboarding strategies with Product and marketing consultant Étienne Garbugli. Why is onboarding difficult? An invoicing software might be used two to three times a week. Different kind of cadence will create different kind of onboarding and expectations in terms of engagement.

Onboarding 52

Onboarding SaaS Payment Features Consulting 52

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

Onboarding 84

Onboarding Technical Review Software Review B2B 84

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 85

SaaS Payments Management Customer Lifetime Value SaaS 85

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business. In this guide, we’re going to teach you what you need to know about SaaS billing systems and how to choose them.

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

FastSpring

JANUARY 21, 2020

Subscriptions are the lifeblood of any SaaS business model. However, SaaS subscriptions can also cost businesses money if they’re not set up with the customer’s experience in mind. Incorrect payment details can lead to one of the unspoken reasons behind customer losses in the SaaS industry—involuntary churn.

Payments 79

Payments SaaS Payments Payment Features Payment Services 79

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance. How to implement AI to build better products.

AI 72

AI Artificial Intelligence SaaS Generative AI 72

Frontegg

JANUARY 27, 2022

These “software hooks” are helping SaaS companies make the shift towards Product-Led Growth by giving users more in-app freedom and reducing the need for cumbersome support emails or calls. When a customer completes a purchase, he will be expecting to get an invoice, preferably immediately. Re-onboarding is often overlooked.

New CTO 98

New CTO SaaS Payment Features CTO 98

User Pilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? Example: create a product tour to onboard new users. Segmentation by role or use case helps teams create personalized onboarding experiences. Target them with secondary onboarding experiences to aid the discovery of such features.

Payment Features 94

Payment Features Interviewing Software Review Technical Review 94

CustomerSuccessBox

MAY 2, 2022

It is that first look that gave thought to the buyer’s mind to make a subscription. For that, you need to know about the key Customer Onboarding metrics to track. Simple to comprehend two agendas of onboarding? In order to measure the onboarding efforts, there is a need for customer onboarding metrics.

Onboarding 52

Onboarding Metrics Business SaaS 52

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 77

Customer Success Retention Software Review Customer Lifetime Value 77

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support.

Scale 87

Scale SaaS Onboarding Engagement 87

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52