Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. Not only can customer support operations help you to measure and improve those results, but they can also help you to demonstrate the value driven by your support team to stakeholders and leadership. Customer success?

Scale 156

Scale Customer Support Scaling Headcount 156

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. Caroline Andreola. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

Foster a sense of community among users for support and belonging. Cultivate a customer-centric culture from leadership down. Userpilot is a product growth platform with feedback, analytics, and engagement features. Anticipate future customer needs and work proactively to find solutions. How to identify customer needs?

SaaS Payments 88

SaaS Payments Payment Solutions Payment Services Payments 88

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

JANUARY 31, 2020

304: If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. I think expansion comes after you’ve proven that you have a good, solid product market fit and all the muscles of expansion are very costly and you’re not ready yet. I do my best.

Scale 173

Scale Sales Hiring Pricing Leadership 173

SaaStr

OCTOBER 4, 2019

How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121