OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

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SaaS Payments Payment Services Technical Review Payment Methods 59

Baremetrics

DECEMBER 7, 2023

But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. We want to help, and I believe my experience with other SaaS companies may be useful to you as you plan out your company’s new future.

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SaaS Payments Payment Services Sales Hiring Payments 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

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OPEXEngine

JANUARY 18, 2022

The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Reese—whose career has spanned wealth management, financial services, payments, and fintech—said he viewed the CFO role as being “the champion of value creation.”

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SaaS Payments Scale Strategy Payment Services 52

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. The critical difference is that they’ve discovered how to make strategy development faster, pragmatic and more agile by focusing on four key principles. At a Glance.

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Payment Solutions Strategy Payment Services Scale 52

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

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Payments Payment Methods Payment Features Payment Solutions 59

ChurnZero

AUGUST 14, 2020

Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Customer Support/Service or IT Operations. Professional Services, Product, Development, Operations, or Marketing. What is customer support software? Who owns it?

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Payments Payment Solutions Customer Success Software Review 87

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. There will inevitably be some customers who depart as you improve your offering, iterate on improvements, or modify your company strategy. The route includes account churn.

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Churn Payment Services Payment Methods SaaS Payments 52

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. And I just started a consulting business, it was a service business. Ryan Austin 01:00 Sure.

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Payment Solutions Payment Services SaaS Payments VP of Engineering 111

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

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SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Does it have to be in person? Loving our podcast content? What questions reveal the most?

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Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

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OPEXEngine

MAY 4, 2021

” Many leadership paths. “I think a lot of it has to do with having first-time founders who are wicked smart who are looking for someone who can go toe-to-toe with them on strategy,” Rhoda Longhenry, a partner at technology-focused True Search, said. Hopefully it will be communicated during the interview process.

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Payment Services Finance Communication Strategy 52

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

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Technical Review Payment Services Payments AI Search 143

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. You get an impulse to define your internal processes.

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SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

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SaaS Payments Cloud Technical Review Scale 130

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show. They’ve built a new process of guided selling, which Neil discusses during the show.

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SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. Thank you Ceci. I’m Vicki Lin. I have been at Stripe for about four years. Stripe’s ecosystem is quite large and thriving.

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Payments Scale Scaling Revenue 118

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. Like they were looking at this existing forums as the online version of lifeless paper forms. My pleasure.

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Scale Scaling Payment Methods SaaS Payments 134

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

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SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft.

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Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. We put it online, $10,000, and we started talking to our customers. You had town car services before. Want to see more content like this? We can quit our jobs.

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Acquisition Software Review Payment Methods Marketplace as a Service 136

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Amarachi Ogueji. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 207

Scale SaaS Payments Scaling SaaS 207

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. What’s interesting, though, is that this strategy of selling founders early has pluses and minuses.

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Sales Hiring Scale Payment Solutions Banking 166

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. web services. How did they do? All of them! Nicolas Dessaigne : Right.

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Sales Hiring Sales Recruiting Scale Payment Methods 245

User Pilot

MAY 8, 2024

We also share 13 strategies to help you cater to various needs. Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down.

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SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

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SaaS Payments Scale Payment Services Payment Solutions 265

GetUplift

DECEMBER 12, 2021

Conversion rate optimization has become a critical part of digital marketing strategy. This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I know because I was one of them several years ago. So, let’s dive in.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 150

Payments SaaS Payments Banking Underperforming Technical Team 150

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

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Deferred Revenue SaaS Payments Sales Hiring Payment Services 111