article thumbnail

The Enterprise Prospecting Guide: 6 Tips for Better Responses

Sales Hacker

Our product alleviates the need to send out direct mail to collect payments from customers.). Go to your company website and find the testimonials. Every company wants these big logos listed on their company website. Personalization, personalization, personalization. Sell time on your calendar.

article thumbnail

5 Steps Action Plan to deal with a Big Account Churn

CustomerSuccessBox

In order to ensure the product is moving in the right direction, you should take advantage of the opportunity presented by active users leaving (referred to as “churn”). Exit Interview or phone call: Calling clients could add a more personal touch. Surveys may also be integrated directly into the cancellation page.

Churn 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to to Build a Worst-Case Scenario Using a SaaS Financial Model

Baremetrics

Other things to consider Loans Payment terms Annual plans 7. If you aren’t familiar with the template yet, I suggest you keep the original post open in another tab as a reference, but make a copy of the completed version of the financial model here. Implement pay cuts by starting with the leadership.

article thumbnail

Apr 10 – Customer Success Jobs

SmartKarrot

Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.

article thumbnail

9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

The tool is used to facilitate and track interactions between support agents and customers via live chat, social media, phone, and email (often ticketing) as well as to create knowledge bases and other self-service customer help resources. Its typically used to host online events, trainings, product demonstrations, and sales pitches.

article thumbnail

The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Without considerations and principles Customer Reference Programs can falter. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle. It was a category leader.

Scale 145
article thumbnail

SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.