FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Subscription Flow

NOVEMBER 16, 2023

Subscription based and fixed pricing were two payment methods that had benefits but also major drawbacks such as: flexibility for the client as well as the company. Read more: How SubscriptionFlow Can Help Small Businesses Manage Their Usage-Based Billing Needs? What is consumption based billing?

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. Alex shares five things everyone should know about strategy. He breaks down complex strategic concepts into easily digestible points.

Social Media 125

Social Media Payment Methods Payment Solutions AI Search 125

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. The critical difference is that they’ve discovered how to make strategy development faster, pragmatic and more agile by focusing on four key principles. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

OPEXEngine

JANUARY 18, 2022

The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Another component was ensuring the company had the technology to conduct business and continue to support clients. Robust technology. Capital strength.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

GetUplift

FEBRUARY 14, 2024

spoiler alert, I’m going to go deep into the “all-in-one” messaging problem the B2B industry has, but first let’s review those common tactics I mentioned above) #1 Copying competitors — without making it fit your messaging strategy There’s no sense in denying it: Everyone does this. You do too (probably). It’s a hard sell.

B2B 65

B2B Technical Review Payment Solutions Scale 65

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. Matt Garratt: Fantastic.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Baremetrics

DECEMBER 7, 2023

Adjust your revenue forecast Base-Case scenario Worst-Case scenario Review bank balance before expense adjustments 4. Evaluate your new plan Expense breakdown Comparison to 2019 Comparison to 2020 Target Quarterly view % of Revenue 6. Other things to consider Loans Payment terms Annual plans 7.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

CustomerSuccessBox

JULY 11, 2022

There will inevitably be some customers who depart as you improve your offering, iterate on improvements, or modify your company strategy. They could, however, have left due to a business-related issue just as probable. Surveys may also be integrated directly into the cancellation page.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). Go to your company website and find the testimonials. Everyone wants to win business with the big fish. Every company wants these big logos listed on their company website. People are busy. Sell time on your calendar.

Enterprise 105

Enterprise Payment Methods Payment Services Sales Hiring 105

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. How Revenue Grid enables smarter selling. The Value Of CRM Integration [22:24].

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

FastSpring

MARCH 27, 2023

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. EJ Brown 00:31 That was Ryan Austin, the founder and CEO of Cognota, the first and only LearnOps platform for corporate learning and development teams.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. Leadership matters.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. I’ll go easy on you.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Does it have to be in person? Even though, the ACV does not rapidly expand with the business.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. We put it online, $10,000, and we started talking to our customers. Hear from Austen Allred how and why you should be stepping on the gas when your CAC is low.

Acquisition 136

Acquisition Software Review Payment Methods Marketplace as a Service 136

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. The Exceptional Leadership Institute for Women. TalkTalk Business. Head of Strategy, People & Change. Director Sales Strategy. Team Leader, Business Development. Team Lead – New Business. Senior Vice President, Strategic Sales & Revenue. Salesforce.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Hire, train, and retain a team of account managers.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

Totango

MAY 29, 2020

Lean on Win-Back Strategies. Be it through high-touch video and audio calls or low-touch email campaigns, now is the time to offer personalized, proactive engagement that provides your customers value. Lean on Your Win-Back Strategies. Retain At-Risk Customers with Action Through a Customer Success Platform.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

SaaStr

OCTOBER 10, 2019

So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Like they were looking at this existing forums as the online version of lifeless paper forms. So that we can suggest you like other eCommerce’s do as well.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? So when Oracle acquired Siebel, funnily enough, they had this hidden gem, which was Siebel on Demand, which was a SaaS CRM platform, competing with the likes of SalesForce.com, that Oracle had acquired. How does Vikas think about professional services?

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

ProfitWell

MAY 8, 2020

How are churn and new revenue trending over time? Get it right and your customer success strategy can decrease customer acquisition costs, increase lifetime value, and make a direct impact on your revenue potential. We know right now, amid a crisis, leadership takes on a whole new meaning. MRR LOSS +1.36%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 101

Payments Pricing Compensation SaaS Payments 101

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management. Solarwinds.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

ProfitWell

SEPTEMBER 23, 2019

Similar to the Stitch Fix model, Lookiero applies algorithms to a database of personal stylists and customer profiles to provide a personalized shopping experience to its online user base. It then delivers five personally-curated pieces to fit the shopper's individual size, style, and preferences. Stripe raises bills.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

SaaStr

DECEMBER 17, 2019

Enter the platform company. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Zach : About 260.

Payments 150

Payments SaaS Payments Banking Underperforming Technical Team 150

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives. Promote the value of the product.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

Sales Hacker

MARCH 2, 2020

Integrity Selling for the 21st Century. Strategy and Process. Predictable Revenue. Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Spin Selling. Insight Selling. Spear Selling. SalesTruth.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141