SaaStr
FEBRUARY 21, 2024
They go through their onboarding programs and know the policies. Customers should be in onboarding campaigns, and once they’ve reached a usage goal, they should be moved into another campaign. There are usually 10-12 segments, so it’s a great alignment exercise with leadership. At Drata, they get a SOC 2 before selling a SOC 2.
Valuize Consulting
DECEMBER 20, 2023
From digital customer success to enhancing customer intelligence, here are the year’s most popular pieces of customer success content and thought leadership from the Valuize content library. Watch Webinar 5. Play Episode 6. Watch Webinar 9.
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SaaStr
JULY 20, 2022
profile/background, hiring criteria, onboarding) and then apply a standard process (tools and ongoing training, sales process and methodology) that leads to a standard output (productivity and attainment). Continue prioritizing operational efficiency. . Here are a few ways: Define what repeatability looks like for your business.
FastSpring
SEPTEMBER 3, 2020
As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. What was the onboarding process like as a remote employee at FastSpring? In this post, we’re featuring our Recruiting Manager, Elizabeth Faddis!
ChurnZero
JUNE 12, 2020
If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.
SmartKarrot
NOVEMBER 22, 2022
Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.
Neil Patel
OCTOBER 24, 2020
Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills.
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