ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. You get an impulse to define your internal processes.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Cultivate a customer-centric culture from leadership down. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Personalize experiences for different customer segments.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203