SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? Hey, I want you to go talk to somebody else and refer somebody into that job because you’ve networked so much. So on a scale of one to 10, what type of feedback do you want? We were wrong. The SMBs during the recession churned at a massive rate, right?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

FEBRUARY 18, 2020

And I think that the reason why this is … another reason why I think this is a really big time is it’s this bull market that we’ve been in, and Jason referred to it downstairs. And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. You have to.

Scale 214

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 214

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps. Romain Huet : Right.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. One example that really works on the supply side is referrals: drivers referring other drivers.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Totango

MARCH 29, 2022

So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth? Allow Automation to Scale Customer Engagements. This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. But the wins that actually happen, they happen due to the work of sales leadership and sales people.

Scale 118

Scale Technical Review AI Sales Hiring 118

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach. Cassie Young.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

AUGUST 18, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible. Sam Jacobs: Is it a subscription service? So what do we do, right?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t know anyone right now. Nick Mehta: That’s great.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

Chargify

AUGUST 17, 2017

At least at some small scale. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. As SaaS companies mature and scale, it isn’t unusual to find themselves dealing with a saturated market. At least for a few quarters.”.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SaaStr

APRIL 3, 2019

So tell me, how did you make your way into the world of startups and come to be CRO for one of the fastest scaling, I think it’s eighth fastest scaling of all time in Flexport. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. One was because their existing product just didn’t scale.

Sales Hiring 263

Sales Hiring SMB Scale Cloud 263

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Like what you are reading? Sign up for our newsletter. contact-form-7].

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. Alex Konrad: We used Cameo for my 11 year old son’s birthday.

Venture Capital 219

Venture Capital Investment Travel Marketplace as a Service 219

Point Nine Land

APRIL 21, 2021

Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years. This refers to the improvement of your main output metrics. In SaaS vs. marketplaces? This is an exercise that should be done with input/feedback of the leadership team. Intro Hi, my name is Victor.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

AUGUST 31, 2021

In this episode of the Sales Hacker podcast, we have Ajit Ghuman , Head of Product Marketing at Narvar and author of Price To Scale. If you missed episode 175, check it out here: Protecting Migrant Children: International Social Service. He’s also written a book called Price To Scale. powered by Sounder. What You’ll Learn.

Product Marketing 64

Product Marketing Scale Marketing Pricing 64

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. “There are all these prospective customers, but businesses can’t scale at the same rate, so they need automation” Paul: Right. Chatbots shouldn’t just ape web forms.

Scale 143

Scale Banking Technical Review Systems Review 143