SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Only Grew Sales & Marketing Expense 12%, and Cut R&D (Product + Engineering) and G&A Expenses Toast has gotten to profitability by truly holding the line on headcount and revenue expenses.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

JULY 20, 2022

Today, it crosses dentistry, optometry, veterinary, physical therapy, specialty medical services, audiology, plumbing, electrical, HVAC and other home services. 56% Gross Margins overall, Negative on Hardware and Services. It IPO’d in November 2021 and today is doing $130m ARR, growing a respectable 30% year-over-year.

SaaS Payments 284

SaaS Payments Scale Payment Methods SMB 284

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast. We’ve seen it far too often.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Stax

AUGUST 16, 2024

In this landscape, embedded payments have become a great way for SaaS companies to provide value-added services on top of their core offerings to customers. With the plethora of options available, choosing a payment provider and integrating payments into your existing SaaS product can seem daunting.

Payments 88

Payments Embedded Payments SaaS Payments Payment Solutions 88

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. That’s why most businesses turn to tax software and/or tax consultants to help them manage indirect tax.

Payment Solutions 116

Payment Solutions Merchant Services SaaS Payments Payment Methods 116

Intercom, Inc.

AUGUST 30, 2022

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). With the right integrations, you can automate workflows, share data between tools to keep things up to date, and create clearer, more efficient processes.

Scale 163

Scale Payment Services Startup AWS 163

The Angel VC

MARCH 22, 2012

It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction. If you like it, tweet it! ]

Startup 189

Startup SaaS Payments Payment Methods Payment Solutions 189

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Stax

JULY 1, 2024

Whether you’re a startup or an enterprise-level business, efficient payroll software is essential. Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Factors to consider when choosing a payroll software include headcount, budget, and tax compliance.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? Jeanne arrived at Stripe back over three years ago, when Stripe had little to no sales function.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. So, in the following list, we share how easily each solution integrates with other software.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. We have a great sales force.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Why do they need to be involved in that process?” FULL TRANSCRIPT BELOW. Hi, everyone.

Scale 185

Scale Payment Services Sales Hiring Payment Methods 185

Intercom, Inc.

APRIL 3, 2025

For too long, gaming operators have been forced to choose between three competing priorities: Speed: Providing fast responses to keep players in the game. Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. Decreasing their cost-to-serve over time.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

SaaStr

JUNE 16, 2020

And I think adjusting really is the operative word here. So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. Matt Garratt: Next slide. There we go.

Sales Hiring 208

Sales Hiring Scale SaaS Payments Payment Services 208

Intercom, Inc.

JULY 26, 2022

Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. That’s no surprise: as professional services firm PwC says, customer experience is everything. Excellent customer experience.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. We could translate the software into Spanish. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

DECEMBER 15, 2020

Richard Hall is the Director of Support Operations at Zapier , the platform built to democratize automation and eliminate manual “busy work” by enabling teams to integrate web applications and build smoother workflows. I definitely see support for customers as more a whole help solution, rather than a ticketing solution”.

Payments 118

Payments Payment Services Payment Solutions Payment Methods 118

Sales Hacker

JULY 16, 2020

But three things have changed: There are new sets of tools such as partner ecosystem platforms that automate the co-selling and cross-selling process. Tech integrations make for a very natural narrative about why and how solutions should be co-sold together or cross-sold into each other’s customer bases. Maybe there was a reorg?

Scale 124

Scale Payments SaaS Payments Payment Solutions 124

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.

Finance 85

Finance Payments Revenue Payment Solutions 85

Sales Hacker

MAY 15, 2023

In addition, approximately 35% of startups fail because there is no market need for their products or services. And that may include owning and executing the sales process , from initial outreach and lead generation to closing deals — not hiring a sales team right away. And 20% of startups get plain out-competed.

Sales Hiring 103

Sales Hiring Scale Outsourcing Services Payment Services 103

The Angel VC

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Slack reached $100M in ARR just two and a half years after launch and Dropbox got to one billion dollar in ARR within ca. eight years. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. Ideally, as a company scales, headcount doesn’t scale exactly in tandem. Ah…you know there can’t be a B2B software article that doesn’t mention churn, right?

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

SaaSX

JULY 26, 2020

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. Reports into: Sales leadership or sales operations. Reports into: Operations leadership (COO, Director of operations, CEO, etc). Sales operations manager.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.

Finance 52

Finance Payments Revenue Payment Solutions 52

The SaaS Garage

JULY 28, 2021

Contentful raises $175M at a $3B valuation from Tiger for its content delivery service. Contentful, formerly known as a UI-free content management system (headless CMS), now views itself in a broader light. Contentful, formerly known as a UI-free content management system (headless CMS), now views itself in a broader light.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. Dave Kellogg , the consultant, advisor, and blogger with an expertise on enterprise software startups—author of the cleverly titled Kellblog —recently posted a piece on Coronavirus and its correlation to CEOs everywhere.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

Point Nine Land

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Slack reached $100M in ARR just two and a half years after launch and Dropbox got to one billion dollar in ARR within ca. eight years. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 61

Sales Recruiting Sales Hiring SaaS Payments Scale 61

User Pilot

APRIL 7, 2022

Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Qualitative UX data analytics tells the logic of the user experience with a web app. UX-Analytics-Instead-of-App-Analysis. Tag features and track engagement with Userpilot. What is UX analytics?

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

ChurnZero

MARCH 22, 2019

It’s especially great if you get payment up front and then know that customer is profitable from that point on. . We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business. So, that’s sort of the typical thought process there.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. Rule of 3 and 10 - everything breaks when you grow It’s important to recognise (and plan for) that how you operate will fundamentally change as your business grows. Retention trumps acquisition.

SaaS Payments 134

SaaS Payments Sales Hiring Payment Services Business 134

USIO

APRIL 11, 2025

Manual payment processes dont just slow you downthey hold your entire operation back. Despite advances in automation, too many businesses are still navigating clunky systems, delayed transactions, and costly inefficiencies. At Usio, we believe payments should work for your businessnot against it. More vendors.

Payment Services 130

Payment Services Payment Solutions Payments Payment Methods 130

Sales Hacker

MARCH 11, 2025

This is someone who personally gives me a lot of energy every time we have a conversation and, uh, has just been an incredible partner, both to the fund, uh, and to, uh, operator, uh, one of the companies that we’re both involved in. I am, you know, very, very excited to have this next guest. I am joined by Cassie Young. Sense of it.

Scale 79

Scale Technical Advisors Sales Hiring Technical Review 79

Sales Hacker

DECEMBER 10, 2024

29:06) The importance of sales playbooks and codifying the sales process. (35:30) It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. We owned the long tail of search terms around construction lien rights and payments. Why HG Insights? Scott Barker: [1:17] Yeah, exactly.

Scale 113

Scale Sales Hiring Scaling CTO Coach 113