SaaSOptics

JANUARY 9, 2020

One person to manage expense reports, commissions, billing and invoicing, cap tables, revenue recognition, deferred revenue and more. Could you imagine sending out an invoice to a customer whose office is in Dallas, headquarters are in North Dakota and your business operates in New York accurately stating sales tax before it gets sent out?

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

Kellblog

JUNE 17, 2023

the mind of someone who spends far too much time thinking about SaaS metrics), as I read this report. Executive Summary: Sales KPIs (Slide 5) Here we can see key metrics, cut by size, and grouped into five areas: growth & profitability, sales efficiency, retention & churn, GTM strategy, and sales productivity.

Scale 102

Scale Sales Benchmarks Metrics 102

Clouded Judgement

MARCH 31, 2023

If we believe that AI will ultimately allow us to do “more with less,” we may see headcount growth slow for traditional roles. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. What do I mean by this?

Cloud 130

Cloud Sales Hiring AI Headcount 130

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 52

Subscription Payment Features Headcount Trends 52

Kellblog

NOVEMBER 23, 2022

burn) by failing to invest in the second half of 2023 for growth in 2024. The first slide is focused on the ARR leaky bucket, metrics derived from ARR, and ARR-related product.ivity measures. Slide 1: The Leaky Bucket of ARR and Related Metrics. 2024 and 2025). That model doesn’t need to be made at the same granularity (e.g.,

Technical Review 117

Technical Review Software Review Forecasting Churn 117

OpenView Labs

MAY 24, 2021

Like OpenView’s coverage of SaaS metrics and benchmarks? This new way of thinking about R&D spend also requires companies to rethink the relevance of classic SaaS metrics like CAC payback, which only consider Sales and Marketing costs as part of customer acquisition.). Disclaimer: I do not provide personal investment advice.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

Intercom, Inc.

JUNE 3, 2021

Where should you invest your resources? If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Choosing the right investment is a balancing act of art and science. And yet, now might be a good time to hit the accelerator.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

CustomerSuccessBox

DECEMBER 3, 2021

New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements. You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. Areas for Customer Success investment. Revenue growth.

Customer Success 52

Customer Success Data Technical Review Headcount 52

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Retain is the new add.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. For Enterprise customers, the model assumes pricing increases at the time of renewal but not during the term of the subscription.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics. Budgeting Best Practices.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

CustomerSuccessBox

DECEMBER 14, 2021

That’s the beauty of the subscription economy. Thus, Customer Success is the one responsible for getting more licenses and subscriptions from those customers. Measuring the leading indicators and metrics is one of the ways to make that shift. Well, how can you grow your business through current customers?

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. 4. Establish Early Warning Systems. They can’t all hire staff rapidly and bring them up to speed.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Accurately forecast efforts for capacity planning and develop an accurate capacity model to ensure proper headcount throughout the year. Track customer health metrics and KPIs.

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics? Those metrics are going to look at the impact. What are your goals?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. Satisfying expectations for those numbers is an investment non-negotiable. I bet most, if not all, of them were based on a subscription. Can you help me get that metric?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. Satisfying expectations for those numbers is an investment non-negotiable. I bet most, if not all, of them were based on a subscription. Can you help me get that metric?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Intercom, Inc.

FEBRUARY 1, 2018

I recently hosted Rachel on our podcast to learn why Slack needed to invest in growth marketing, what her team prioritized first, how they’ve partnered with Slack’s rapidly scaling sales team, and more. Then, it’s not successful, because you didn’t invest enough. The temptation is to scale it back too much.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Baremetrics

JULY 25, 2019

If you’re like most SaaS founders, you’ve googled for a saas financial template you can use to forecast your subscription business. Yet, while forecasting subscription businesses is a new frontier, it’s far from the state of the art. And how can founders at any stage get better at predicting their future? Staring into the Void.

Forecasting 88

Forecasting Scale Sales Hiring SaaS 88

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. 1 More control over metrics to measure ROI. There are many metrics like customer satisfaction, net promoter score, etc.,

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. 1 More control over metrics to measure ROI. There are many metrics like customer satisfaction, net promoter score, etc.,

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. How much time are you investing in creating COVID-19 related content? So I think it’s a really great investment almost for any company right now. Our workforce is remote.

Travel 176

Travel Marketing Scale Outsourcing Services 176